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Key Findings from The Future of Flexible Work in Manufacturing Industry Brief

October 15, 2021 by Fuze

manufacturing workers

It’s safe to say the COVID-19 pandemic drastically impacted many industries, and manufacturing is no exception. As a key focus area for Fuze and our customers, we decided to dig deeper into how manufacturing workers around the world feel about the new demands put on them over the past year and a half and how their organizations have addressed them. Let’s take a look at some of the key global findings from our report on the future of flexible work in the manufacturing sector:

Manufacturing workers are burnt out, but feel engaged and productive.

The height of the pandemic brought a perfect storm to the manufacturing industry of an interrupted global supply chain mixed with a heightened demand for supplies and goods from consumers stuck at home. This put the manufacturing industry and its workers at the frontlines of the pandemic, working longer hours and placing new demands on employees and their technologies ultimately resulting in burnout - both short and long term - for workers: we found that 47% of global manufacturing employees feel like they cannot truly disconnect from work when they take a break.


But in spite of these challenges, our data showed that workers feel productive and engaged on the job. In fact, our research found that 73% report feeling engaged at work, 76% feel more or as engaged as they did before the pandemic, and 56% of those who have been able to work remotely (generally those who work in corporate offices) report being more productive since changing their work location.


Technology tools pave the way for engagement.

A distributed workforce as well as increased supply chain demands has led to accelerated digital transformation initiatives within the manufacturing industry to maintain and/or improve operational efficiencies in production processes. Many organizations have looked to unified cloud communications to address this need and help support productivity and engagement across teams while maintaining business continuity.


We found that 61% of manufacturing workers agree that, given the right technology, they could work productively outside of an office setting or location. However, one third of the workers in the sector were unsatisfied with the ease of use and access to communications and collaboration tools provided by their company.


It is clear that having the right technology and tools in place will be critical to empowering manufacturing employees to meet the changing demands, pressures and opportunities spurred by the COVID-19 pandemic. And at Fuze, we are committed to being this solution for our manufacturing customers. Learn more about these key findings and how organizations can effectively leverage unified communications systems to address these challenges by downloading the full report here.

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