No one could have imagined that the vast majority of workers around the world would transition to working from home overnight and for the foreseeable future. This massive shift has caused unprecedented levels of utilization, putting a strain across virtually all carrier networks and every solution provider’s platform.
To help mitigate any issues during peak meeting times and throughout the day, we have increased the capacity and resiliency of our network in each of our global regions. These actions should help ensure our customers and users can join video meetings without delays or issues. We are working closely with our carrier network partners to quickly react to any disruptions outside of our environment.
In addition, we are continuing to monitor our network utilization, performance, and availability to ensure our customers have the best experience so they can carry on business as usual. We are monitoring our platform for any sign of instability on a regular basis. In anticipation of increased demand, we dramatically increased the compute resources across the platform, added regional PoPs and have added additional capacity to respond to other emerging needs. We are being proactive and identifying several targeted software and configuration changes that allow us to quickly address additional demand as more and more regions mandate stay-at-home orders. We have been deploying improvements to our production environment on a daily basis and will continue this throughout the crisis so your workforce can stay connected from home.
For many companies, cloud communications is becoming a top priority when it comes to business continuity during the COVID-19 pandemic and beyond. How will your employees communicate during the next local, regional, or global crisis? It’s time to start thinking about organizational readiness. COVID-19 has created the opportunity for enterprises to figure out remote work in the blink of an eye. When this is over, your employees will likely want to continue working from home or out of the office because of the freedom and flexibility it provides. If you are looking for help with the transition to remote work, we have two new resources. Check out our Ultimate Guide to Remote Work and The Adoption Playbook: Work From Home Edition. Please share these with anyone you think would find them helpful.
As the world reacts to the spread of COVID-19, we are humbled to be helping companies and their employees find the flexibility necessary to maintain productivity, ensure individual safety, and preserve public health. We remain vigilant and committed to delivering the best possible experience for you and your employees and will continue to keep you updated.