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Seeking Security in Unified Communications

November 14, 2014 by

If you are a business owner, executive, or manager, then you need to worry about security. Organizations in every sector now collect and generate more information than ever before, and this information can hold a tremendous amount of value. Cybercriminals are well aware of this fact and are eager to get their hands on such sensitive data, which they can then use to commit identity theft or fraud.

Ignoring cybersecurity risks isn't an option. You need to make sure your company is protected in every possible way. This includes your unified communications platform.

UC Risks

A UC solution is all about connecting employees with one another, their superiors, and customers. The unfortunate downside of this improved level of accessibility is that it potentially creates vulnerabilities. Making communication channels more readily available to authorized personnel can also make your network more accessible to hackers and other cybercriminals.

If a breach occurs, the consequences can be dire. Stolen information may be used for corporate espionage, providing your industry competitors with insight into your products and services.

Even worse, a breach may lead to an investigation for regulatory noncompliance. After all, there are numerous laws on the books that require firms to protect customer data from these types of threats. Failure to do so can lead to fines and other sanctions.

Then there's the reputation damage. Consumers are extremely aware of the need to protect their data these days, and they are going to stay well away from any company that has a history of data breaches. Consequently, an unsecured UC platform can directly lead to a loss of business.

Lock It Down

With all that said, how can a business ensure its UC platform is as secure as possible?

First and foremost, you should look at the potential vendors' reputations. No two UC service providers are the same, and you need to partner with a vendor that has an established record of delivering effective, secure solutions.

But that's not enough. You should also dig deeper and ask vendors to describe in detail the nature of their security solutions. What makes their instant messaging solution safe from external threats? What about the video conferencing tool? A vendor should be ready and willing to describe precisely how its security solutions operate.

Once you've picked a dependable, security-conscious UC provider, you need to remain vigilant on an ongoing basis. Testing is essential in this capacity. You should regularly test your UC system to ensure that it remains up to par. Whether you do this all in-house or look for third-party help, the key point is that you should never assume that the UC platform is secure. You need to verify.

By making security a priority, your firm can take full advantage of UC solutions without putting your company at risk.

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