Many tout the benefits of unified communications—and rightly so. Improved insights, decreased expenses, and saved time have ultimately resulted in happier employees at businesses of all sizes.
However, there is one commonly neglected area of discussion when evaluating potential communications solutions. Like the vast majority of things, technology is not perfect. For premise-based PBX systems, in which the vitality of an entire organization hinges on a single point of failure, a malfunction can be catastrophic. And unlike when a human makes a mistake, there’s no way to hold a technological system accountable or bring it to justice for lost productivity or a damaged investment.
Enter disaster recovery. A comprehensive unified communications solution has multiple mitigating measures in place in case of a malfunction. Whether it’s a mechanical malfunction or a natural disaster, live-live architecture, failover capabilities, redundant networks, and multiple modes of data reinforcement ensure that the vitality of your business is not at the mercy of the unpredictable. Best of all, disaster recovery ensures that money isn’t wasted on fixing a damaged system whose demise wasn't even your fault.
Here, we present seven statistics that illustrate the importance of ensuring that your unified communications solution has comprehensive disaster recovery measures in place.
1. "But my computer is fine..." you say. Don't be so sure; Americans endure 140,000 crashed hard drives—weekly. (Mozy Online Backup) (Tweet this)
2. According to Gartner, only 35 percent of small and medium-sized enterprises possess disaster recovery plan capabilities. (Gartner) (Tweet this)
3. Think your company is invincible? Not so fast. A study indicates that less than 10 percent of companies without disaster recovery plans are able to survive in the event of a catastrophe. (Touche Ross) (Tweet this)
4. Additionally, time is of the essence following a catastrophe—93 percent of companies who can't get back to their normal level of productivity within 10 days following a data center crash ultimately file for bankruptcy. (National Archives & Records Administration) (Tweet this)
5. A business cannot afford to have its only data center go down. The loss of productivity? $90,000 per hour. If you want to measure the implications per day, that equals out to $2.16 million. (Strategic Research) (Tweet this)
6. While natural disasters can certainly play a role in damaging technological infrastructure, the most common disaster that organizations experience has nothing to do with the environment: Malware. Worse, the United States leads the world in terms of nations affected by malware, with 23 percent of global cases occurring stateside. (Timesavers International) (Tweet this)
7. While it's certainly helpful, individual accountability cannot combat unpredictable anomalies. More than half of companies have, through no fault of their own, experienced a technological failure within the last two years. Of that majority, 81 percent were forced to be closed for at least a day. (FST) (Tweet this)