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Size Does Matter: Creating Unified Communications Solutions for Large Enterprises

May 13, 2015 by

Large corporations can have employees all over the globe utilizing different systems internally to stay in contact. This reality can bottleneck collaboration, but unified communications solutions provide companies with the tools to create one cohesive system to reduce costs and increase employee engagement.

Increasing Internal Collaboration

Communication within a company is just as important as communication with consumers. A large business cannot run efficiently if its employees don't have the means to easily keep in contact with one another. UC solutions provide workers with the tools to stay in touch regardless of department or branch.

Kellogg Company, the name behind many well-known brands (think Frosted Flakes, Pringles, and Keebler), implemented a global system in 2012 to keep its 30,000 employees in the U.S. and overseas linked. K Connect created a single network to allow for communication and collaboration, providing employees with news and videos as well as a social media presence.Now, employees only need access to computers in order to stay in touch through the online portal. Workers can share and like articles and updates that their peers upload to their pages. The system also keeps employees up-to-date on the successes of other company locations.

Establishing Efficient UC Solutions

Communication and collaboration tools exist to create a more effective means for employees to stay in touch. However, these systems can be expensive. With UC, companies can both increase communications and reduce costs.

This year, Kellogg's announced its plan to transition to UC solutions, particularly session initiation protocol, which will allow for several IP telephony tools, UC Strategies explained. Transitioning just one corporate office will save the company more than $250,000 annually, Glenn Allison, Kellogg's director of global networks, told the source. The corporation initially had several legacy systems that came with high costs and a lack of interoperability. However, the switch to UC has simplified the integration process.

"SIP enables cost savings, interoperability with multiple unified communications platforms, and an easy migration path to the cloud," Allison explained to the source. "A lot of our focus is driving integration with the infrastructure to leverage cost savings. By eliminating costly traditional phone lines and moving to SIP we are driving much higher efficiency with our telecom spend."

With instant messaging, VoIP, and cloud services, companies can save money by limiting the multi-vendor platform. UC combines all the necessary tools for communication between the business and consumers, as well as among employees, eliminating the need for costly third-party services.

UC reduces a company's expenses while driving up communication and collaboration internally. With the proper tools, the workflow becomes streamlined and cost-effective.

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