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Snagajob: Sourcing a More Sufficient Phone System

In the world of recruiting, efficiency is key. So when Snagajob, America’s largest hourly employment network for job seekers and employers, evaluated its communications state, it realized that there was room for improvement.

“With our previous system located on-premises, we were greatly limited,” said Trey Elder, User Support Engineer. “Our employees could only use our resources if they were in the office. Additionally, we began to look at the reliability of our aging hardware, and the needs of our business—both present and future. We realized that it was time for a change.”

According to Elder, any potential new solution had to have a multitude of capabilities—but none more important than redundancy and flexibility.

“Our evolving workforce meant that scalability was of great importance to us. As we continued to make business decisions, it became clear that we needed a powerful, flexible solution. We needed the ability to allow our workforce to use their business phones anywhere. Last, we needed analytics to assess our workload and, in turn, find ways to be more efficient.”

While Snagajob considered other providers, they ultimately chose ThinkingPhones for its scalability, reliability, and mobile capabilities. Elder put it simply: “ThinkingPhones offered more for a lower cost.”

Though Snagajob has 190 employees based at the company’s HQ in Richmond, VA, it also has a slew of workers at its satellite office in the Washington D.C. metro area. Still, it has more folks who are working remotely—underlining the vitality of the robust, redundant, and mobile-capable solution it now has. And while Elder finds the tools in the customer portal to be incredibly helpful. However, he cited the solution’s flexibility and insights as key benefits.

“The main benefit of using ThinkingPhones is how easily it will scale with our business,” he said. “We no longer have to worry about the risk of hardware reaching its capacity, or the headache of working with vendors to purchase additional on-premises hardware. In addition, the reporting we’re able to do with ThinkingPhones will allow us to make smarter business decisions.”

And that last sentence is key—working hard is important, but even more vital is the ability to work smart.

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