“I am not kidding when I tell you that we have a PBX that is 25 years old,” said the vice president of technical operations for a technology company based in the Pacific Northwest. “It still works, but I am running out of places to find parts to keep it functioning. I need a solution that will end the almost daily headaches my team experiences trying to support this equipment. Yes, I have dial tone today. But will I tomorrow?"
The technology leaders we speak with on a daily basis have no shortage of war stories about their current telephony systems. We often hear about cobbled together legacy equipment still in place far longer than their ‘sell by’ dates. Functioning, yes. But for how long and at what cost?
In the case of the technology company, not only was its hardware antiquated, but the executive said newer premises systems he had evaluated were overwhelmingly expensive. “Sticker shock would be an understatement,” he noted. As important, he said, none offered a complete solution, especially native mobility capability he said was critical to supporting a workforce dependent on smartphones. “Our European team is completely tied to their cell phones. The intent is to never purchase another desk phone to support these offices, except for the receptionist. To do this, we need a robust mobile application for smartphones and tablets alike, along with a cost-effective global footprint that can bring all of our communications systems together under a single, efficient umbrella.”
For companies like these and others, the cloud offers an attractive alternative to business as usual for many reasons – low upfront capital expenditures, integrated applications to replace standalone functions, enhanced collaboration, and more efficient business processes, to name a few. But also for the day when spare parts are hard to come by.