Takeaways from our Latest Game Changer Event
Last week, we gathered customers and prospects for a lively Game Changer discussion just before the Lakers took on the Rockets in the Staples Center in downtown LA. (For recaps on our other game changer events, take a look here.) Stacie DePeau, CIO of Easterseals of Southern California; Terell Johnson, video engineer at Snap Inc.; and Alex Perlovich, director of infrastructure and networking at Paysafe joined us to share their game changing stories. Read on for takeaways from the panel discussion.
First, who are the Game Changers? We believe game changers are the CIOs and other IT leaders are taking on more responsibility within their organizations. They have become key decision makers who not only have a seat at the table but are relied upon to set an agenda for how technology can drive their organizations’ futures. CIOs’ investments in IT are doing a lot more than helping their companies get work done. They’re changing the way companies work. IT projects are supporting business goals and enabling business transformation.
Connecting Distributed and Diverse Teams
Many companies experience the challenge of connecting remote teams. Easterseals of Southern California is no different. ESSC has a workforce roughly 3,000 strong, with 75% working remotely delivering services out in the field children and adults with disabilities and their families. On top of that, its workforce spans multiple generations, each with their own preferences on methods and modes of communication. Stacie offered great advice on tackling these challenges including truly understanding and documenting the business requirements and needs of the users. In order to find the right communications and collaboration platform, Stacie and her team researched more than 20 vendors and solutions to see how they stacked up to their set of requirements. Not every vendor did, so they were eliminated until they got down to two options, Fuze and another vendor, for the ESSC team to trial.
Consolidating Disparate Systems
Snap Inc. has more than 3,000 employees in offices across 27 cities and 15 countries. For Terell Johnson, this created the opportunity to simplify Snap’s communications tech stack from multiple providers down to one. He dug into the environment at Snap to learn what the company was using and what its staff wanted in a solution. Similar to Stacie, Terell stressed the importance of understanding the business and user needs and preferences when solving this problem. For example, employees didn’t want to give our their personal mobile numbers. In doing so, Terell built robust business use cases to ensure they were making the right decision.
Training, Training, and More Training
Alex shared his experience at Paysafe, a company that has grown via acquisition. The result? A distributed workforce, offices with different corporate cultures, and a collection of disparate systems. His biggest advice and lesson learned around the rollout of Fuze is around the importance of communication and training. Even though the product is an easy to use application, when deskphones are eliminated and replaced with software, there can be some challenges because you are inherently changing the way people communicate at work. In order to minimize any friction around the change, Alex suggested sending multiple email communications to alert the team of the change, create training opportunities, build the necessary documentation on internal wikis, and engage remote employees.
Learn more about Fuze Game Changers.