Thinking Phone Networks, the leader in unified communications as a service (UCaaS), has been awarded Frost & Sullivan’s Company of the Year Award in the North American hosted IP telephony and UCC services market.
“Frost & Sullivan recognizes Thinking Phone Networks for its leading position in the hosted IP telephony and UCC services market through a sustainable growth strategy, highly effective execution, strong focus on product innovation, and the delivery of superior customer value,” said Elka Popova, program director at Frost & Sullivan. “In 2012 and 2013, the company outperformed many of its competitors in terms of installed base and revenue growth rates, customer churn, service availability, feature enhancements, channel expansion, and other key performance indicators. It is well-positioned to continue on its growth trajectory and gain market share over the next few years.”
“We are honored to be recognized by Frost & Sullivan as its UCaaS Company of the Year,” said Steve Kokinos, Thinking Phone Networks president & CEO. “The demand for cloud services is exploding and enterprises are looking for innovative solutions that significantly enhance communications, improve process efficiencies, and drive down costs. As the report notes, our ThinkingSuite platform offers one of the most comprehensive cloud collaboration portfolios in the market and we continue to strive to bring superior value to our customers.”
ThinkingSuite addresses the need for a communications solution that allows companies to support the bring-your-own-device (BYOD) movement, drives business process improvements, and significantly lowers costs. Developed from the ground up to serve next-generation enterprise requirements, ThinkingSuite provides UCaaS capabilities spanning voice, video, presence and instant messaging, contact center, and conferencing. It also fosters ready integration of third-party off-the-shelf and “home grown” business applications such as CRM and ERP.
Also significant is a powerful business intelligence environment that extends workforce optimization to all areas of the enterprise, including mobile knowledge workers as well as those in remote global locations. This integrated cloud analytics capability provides compelling and unparalleled at-a-glance insight into workforce behavior and activities, allowing enterprises to better address human latency issues and enhance corporate best-practice efforts to competitive advantage.
For the Company of the Year Award, Frost & Sullivan benchmarked Thinking Phone Networks’ performance in several best-practice areas, including growth strategy excellence, growth implementation excellence, degree of innovation with products and technologies, leadership in customer value, and leadership in market penetration.
To support its evaluation of best practices across multiple business performance categories, Frost & Sullivan employs a customized Decision Support Matrix (DSM). The DSM is an analytical tool that compares companies’ performance relative to each other with an integration of quantitative and qualitative metrics. The DSM features criteria unique to each Award category and ranks importance by assigning weights to each criterion. The relative weighting reflects current market conditions and illustrates the associated importance of each criterion. Fundamentally, each DSM is distinct for each market and Award category. The DSM allows Frost & Sullivan to objectively analyze each company’s performance on each criterion relative to its top competitors and assign performance ratings on that basis.
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