Thinking Phone Networks, the leader in unified communications as a service (UCaaS), today announced that Gartner, Inc. has positioned the company in the Leaders quadrant of its highly-regarded 2013 Magic Quadrant for Unified Communications as a Service (UCaaS) North America report. Published by one of the IT industry’s premier analyst firms, the report covers Thinking Phone Networks’ cloud platform and suite of communications services.
“Recognition as a UCaaS Market Leader by Gartner, Inc. is a testament to the significant work we have done to develop a first-of-its-kind, fully integrated cloud communications platform,” said Steve Kokinos, Thinking Phone Networks president & CEO. “The Magic Quadrant inclusion comes on the heels of significant growth for our company, including international expansion. We believe it confirms our view of the value we offer enterprises, wholesalers, and channel partners in deploying cloud communications services to streamline business processes and lower costs.”
According to the report, “UC offers businesses the ability to enhance how individuals, groups and companies interact, perform and, if applied wisely, improve profitability.”
Gartner reviewed Thinking Phone Networks’ flagship ThinkingSuite ecosystem, a purpose-built and multi-tenant cloud software platform.
ThinkingSuite addresses the need for a communications solution that allows companies to support the exploding bring your own device (BYOD) movement, drives business process improvements, and significantly lowers costs. According to leading analysts, enterprises are increasingly seeking to replace legacy premises-based systems and align disparate technology applications and networks to enhance collaboration among globally distributed, mobile workforces. The ThinkingSuite cloud platform enables these companies to accomplish this.
Developed from the ground up to serve next generation enterprise requirements, ThinkingSuite provides UCaaS capabilities spanning voice, video, presence/IM, contact center, and conferencing. It also fosters ready integration of third-party off-the-shelf and “home grown” business applications such as CRM and ERP. Also significant is a powerful business intelligence environment which extends workforce optimization to all areas of the enterprise, including mobile knowledge workers as well as those in remote global locations. This cloud analytics capability provides compelling and unparalleled at-a-glance insight into workforce behavior and activities, allowing enterprises to better address human latency issues and enhance corporate best practice efforts to competitive advantage.
In addition to serving the specific needs of enterprise organizations, the flexible ThinkingSuite platform allows wholesale and channel partners to easily deploy and scale differentiated cloud UC services. To these customers, Thinking Phone Networks provides extensive back office service deployment, management, and billing tools that speed time-to-market and time-to-revenue.
For inclusion in the 2013 UCaaS Magic Quadrant report, solution providers needed to demonstrate an offering with significant market presence that includes VoIP, with integrated conferencing (audio, video, and Web), IM/presence, messaging, and mobility. Gartner positions vendors following exhaustive research that includes vendor briefings, surveys, customer interviews, and input from Gartner analysts and industry contacts.
In the 2013 Magic Quadrant for UCaaS report published November 5, 2013, Gartner analysts Daniel O’Connell and Bern Elliot state: “Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for more than a year, have clients with more than 1,000 subscribers and have more than 100,000 total endpoints in service. These vendors offer comprehensive and integrated UCaaS solutions that directly, or with well-defined partnerships, address the full range of market needs, including the ability to service large accounts. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, as well as to expand their footprints in their client bases to new functional areas.”
About Thinking Phone Networks
Thinking Phone Networks enables enterprises, wholesalers, and channel partners to deploy cloud UC services quickly, easily, and cost effectively. Our award-winning ThinkingSuite solution combines powerful mobility-enabled and analytics-driven communications services and third-party application integration on an open platform. For more information about our market-leading UCaaS solution, visit www.thinkingphones.com.
About the Gartner Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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