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Transcription Adds New Depth to Unified Communications

May 18, 2015 by

If one person receives just five voicemails each business day and each is 30 seconds long, he or she will have lost an hour throughout the month listening to messages, according to Network World. However, depending what business someone is in, he or she might not have that extra 60 minutes to spare every 30 days. Some message could also be lost if the person forgets to write something down. However, with unified communications solutions, voicemails and lost minutes are not often causes for concern.

Providing Convenience to the Work Day

In today's technological age, picking up the phone to make a call is an outdated practice. It's also an inconvenient one. While one person may have the time to chat, the recipient may be inundated with work, which means that call is getting sent to voicemail. However, a message's importance won't come across in a recording. People are usually sent to voicemail because the people on the other end don't have time for a conversation, which means they won't be listening to a message anytime soon. An important call could be buried in hangups and telemarketers.

Occasionally, UC's VoIP has a tool that allows people to know what's in their mailboxes without even having to listen to the message. With real-time transcription services, that voicemail could be sent to the recipient via text, instant messaging, or email, The UC Buyer explained. Written messages take less time, so people are more likely to check those over a recording. While it isn't always word-for-word, transcribed voicemails provide enough information to get the gist of the message. At the very least, people can receive a notification informing them who called their workline and when.

The cloud service also lets its users access voicemail from anywhere. IP telephony has the recordings stored in the cloud so employees aren't limited to their work phones, according to Network World. They can also filter their messages using the metadata in each voicemail. This way employees can immediately erase any hangups or other unnecessary calls, thereby shortening the amount of time they have to listen.

Improving Client Relationships

A company's employees aren't the only ones to benefit from transcription services. The business overall can improve its working relationship with its clients and customers. With a presence management system, voicemails can be redirected to the proper workers instead of sitting in a company mailbox, The UC Buyer explained. The recordings and transcriptions can even be saved in the company's customer relationship management program to provide more information on clients.

UC transcription can also help with real-time calls and video conferencing. Not only can it provide a written document of a meeting's minutes, it can also utilize translation services, according to Some VoIP-based services come equipped with language recognition and can provide near-time translation between people on either end of a call. This is especially useful when businesses deal with clients from other countries. If someone doesn't speak a certain language, the tool translates the main points of what the other person is saying.

With UC solutions, phone calls don't have to hinder the productivity of the work day. Transcriptions of voicemail and conferencing provide employees with tools that improve their efficiency in dealing with clients and important calls.

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