When Merriam-Webster compiles its annual “Word of Year” list in a few months, you can expect to see nominations for “cable cutting,” “post-truth,” or perhaps even “lit.” If the business community were to make their own submissions, however, “digital transformation” would top the list. As next-generation technologies – machine learning, IoT, AI – move from abstract to practical, many businesses will find themselves at a tipping point. How can we leverage these tools to improve operations and do so in a way that doesn’t disrupt the organization from the ground up?
The effects of digital transformation are far reaching, and the longer CIOs wait to build a cohesive strategy the more difficult it will be to execute. Take a look at how new technologies have transformed the way employees communicate and collaborate even today. Mobile tools are enabling a nomadic workforce, with some companies opting to transition away from the formal HQ model all together. This vortex of change is exacerbated by the fact that businesses are juggling four different generations, each with its own set of communications and technology preferences. It is truly uncharted territory. CIOs are being tasked with managing competing expectations and finding solutions that don’t upend established practices, all while embracing the tech and tools mandated by a younger generation of talent.
Fuze recently took a pulse on the current state of digital transformation with our “Breaking Barriers 2020: How CIOs are Shaping the Future of Work” report. The study, which surveyed 900 IT leaders, 6,600 workers and 3,300 teenagers, was aimed at gauging perspectives from across the business spectrum. From the CIOs who will ultimately drive significant digital transformation decisions and strategy, to the workforce of tomorrow whose preferences will inform many of those decisions, Breaking Barriers 2020 highlights the major concerns of IT leaders today in preparation for the Future of Work.
For example, as digital transformation is taking hold, perception is changing about the role of the IT department. Once seen as a cost center, 78% of IT leaders surveyed believe that IT’s ability to innovate is critical to business success. Unfortunately, as organizations drag their feet in regards to digital transformation, only 37% believe that they’re spending the time required on innovation as opposed to platform administration and troubleshooting. The potential is understood and the desire is there, yet that isn’t always translating into everyday practice.
Following the publication of Breaking Barriers 2020, Daniel Newman, principal analyst of Futurum, offered up his post-mortem of the findings and how they reflect the current digital transformation and collaboration landscape. Looking at the data through the lens of challenges and opportunities presented by digital transformation, the piece dissects the trends influencing digital transformation, and how CIOs are poised to lead businesses to success.
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