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Blog - Insights and Ideas on Unified Communications as a Service

Unification a key step toward mobile success

Enterprise mobility has been among the more prominent trends in corporate communications for nearly a decade now, but many organizations still struggle to unify, control and manage these frameworks, leading to significant security and functionality issues. When businesses do not properly manage their BYOD and other mobility strategies, risk can go up relatively quickly while productivity will almost certainly be disrupted given the need for advanced support of users and their devices and apps.

Unified communications should be viewed as a highly inclusive approach to management and strategy that does not only contain IP telephony, video conferencing and instant messaging, but also mobility frameworks. After all, the whole point is to bring every communication asset - not just one or two - together in a more centralized and seamless strategy, which inherently helps to maintain management performance even when the projects scale up amid mobility and the Internet of Things trends.

At the end of the day, one would be hard-pressed to find a business that will be able to reach the top of its marketplace without a robust communications strategy in place that includes provisions for enterprise mobility security, management and support. The modern workforce member is driven by access to mobile frameworks, and not obliging these requests can represent a significant step in the wrong direction for engagement, productivity and retention looking forward into the coming years.

Tips to excel

Nirmit Glennon recently posted a blog article for Enterprise Apps Today that explained some of the core requirements of properly managing enterprise mobility and avoiding the more common obstacles and hindrances that can waste time and money. First, he argued that device selection should be a priority - despite the fact that it has not really appeared to be for a long time - with companies guiding their employees when making decisions related to new devices.

This is somewhat of a tricky ordeal, as one of the main advantages of BYOD is engaging employees by allowing them to select and use their own range of devices, but completely balking at policies and rules that govern which devices are acceptable can present significant management and security threats. According to Glennon, starting small and building the projects out incrementally to be larger and more robust might be one way to avoid these types of problems a bit more proactively.

Moving on, the author argued that security needs to be a priority moving forward, as so many breaches have occurred due to poor smartphone, tablet and mobile app defense, while data at rest and in motion will likely be the most challenging aspect of this requirement. Finally, Glennon urged leaders to not forget about mobile app management, as this is such a vital component of BYOD and communications performance.

By integrating BYOD programs into UC frameworks, firms will often have an easier time navigating these complex management and security demands, notably when using a trusted service provider.

Security grows

SNS Research released a report that called for continued growth in the mobile security marketplace thanks to the growing concerns of business leaders, government officials and others regarding their abilities to maintain control of data in novel working environments. According to the researchers, organizations from around the globe spent roughly $11 billion on mobile-targeted security solutions last year, and that investment volume is set to expand at a compound annual growth rate of 20 percent through the end of this decade.

With the right UC provider, many of the challenging mobility security and management responsibilities can be quickly streamlined and addressed.

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