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Unified Communications, Robotics Streamline Business

May 22, 2015 by

Many tasks in today's society are becoming automated. Businesses want speed, flexibility, and efficiency to be able to serve their customers. However, some of the more modern workplace practices, such as working from home, can interfere with that productivity. Unified communications, along with robotics, ensures that the company is running as smoothly as possible.

Connecting Offsite Workers to the Office

Remote working is becoming all the rage among employees in today's world. It has convenience and flexibility that being in the office doesn't have. However, not being on-site can also be detrimental to businesses if certain staff members need to oversee the workflow. Luckily, UC solutions are available to help.

Video conferencing allows remote workers to be in the office even if they're not physically present. They can sit in on meetings and discuss items with other staff members. However, these people can be limited with regular conferencing technology. They can only see the room that the camera is in. By combining UC with robotics, they have the flexibility to move wherever they want. Conferencing robots allow employees to be off-site while still having the ability to go wherever they need to in the office, ComputerWorld explained.

When people aren't in the area, they may have a disconnect between them and their peers. UC robotics makes it feel like they're in the office with their coworkers, according to Destination UC. Retention increases and memories improve because employees feel like they were really on-site.

"You have more control over where you're going and, more importantly, you can interact with people in a room in a much more hands-on manner and get a feel for who's in the room," Christian Johnson, a remote employee at NASA's Langley Research Center, told ComputerWorld. "That can get confusing when you're on a large teleconference."

Streamlining Employee Responsibilities

UC robots have other capabilities aside from allowing remote workers to be on-location. They can also help free human employees from menial tasks. At hotels, workers have to step away from other responsibilities to ensure that guests have everything they need. Delivering items to rooms can take away time from other jobs they need to get done. However, they no longer have to stop what they're doing to handle these types of tasks.

Robotic butlers, such as those at Aloft Hotel, can take over simple jobs, such as delivering and calling elevators for visitors, ComputerWorld explained. The robot uses WiFi and mobile connectivity to complete its tasks. A.L.O., Aloft's "botlr," communicates with elevators over the Internet. Once they arrive at the rooms, they utilize IP telephony to call the guests to inform them that the robots are outside the room. The guests can also use A.L.O. to contact the concierge desk from the robot's tablet in the event that something is wrong or they need additional items.

Combining robotics with UC solutions opens up countless opportunities for businesses and remote workers. Movable video conferencing software allows employees to be wherever they need to be in the building, even when not on-site, and robots streamline the process to free up workers to interact with consumers on a more personal level.

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