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Unified Communications Streamlines Health Care System

June 04, 2015 by

According to a recent survey, 40 percent of patients feel rushed during appointments with their doctors. Unfortunately, this is because their health care providers don't have enough time in their days to meet with people and take care of all the paperwork that comes with the profession. However, with unified communications services, medical specialists can spend more face-to-face time with patients and less hours at their desks.

Giving Employees Flexibility

In the hospital or doctor's office, nurses and receptionists may be stuck behind a desk doing paperwork. However, their services could be better used elsewhere that doesn't require pouring over physical documentation. With UC solutions, they're freed up to move around instead of sitting behind a computer.

Mobile convergence allows nurses to be able to move from their stations and make the necessary rounds. If any calls come into the nurses' station, they'll still be able to receive them on their cell phone, IT Toolbox explained. Nurses have many responsibilities when dealing with patients, so the many forms of communication that UC provides give them the opportunity to reply to messages when they can. Texting, instant messaging, and audio conferencing can all be done with a simple mobile device. Instead of having to carry multiple technologies, nurses can now get everything they need on one device, according to mHealthNews.

"Mobile technologies - including mHealth devices, sensors, tracking solutions and apps - make it easier for nurses to access information when and where they need it and communicate and collaborate more effectively with a patient's care team as well as across hospital units," Frances Dare, managing director of Accenture Health, told the source.

Automating the Workflow

UC also frees up receptionists and nurses from the sometimes monotonous duty of paperwork and allows them to concentrate on helping people. Tasks such as sending prescriptions and appointment reminders can now all be done with the use of UC solutions, Business Gross explained. The whole process can be streamlined and automated. With the proper tools and the hit of a button, both jobs can be done efficiently - time-consuming calls aren't necessary.

Medical office staff can also remain up-to-date on patients' health information with UC to provide the best service possible. With customer relationship management software, nurses and receptionists will have any patient-related information right in front of them when people call, according to IT Toolbox. They'll be able to access past history, lab results, and medical scheduling right from the CRM without needing patients to fill in the blanks. The use of one program simplifies the entire process. With less time spent learning people's medical records, health care professionals can focus more on the patients and eventually bring more business to the practice.

UC streamlines health care and moves the industry toward more efficient means of communicating with patients and other medical professionals. With the proper system in place, doctors, nurses, and receptionists can move away from the paperwork and provide more face-to-face time with patients.

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