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VoIP, Unified Communications Key for Hospitals Moving Forward

March 02, 2015 by

Discussions of VoIP and unified communications often center around corporations and small businesses and how these entities can take advantage of those technologies to cut costs and improve operations. However, it's important to note that both VoIP and UC are having a major impact on organizations of virtually every kind, not just typical for-profit companies.

This is arguably most obvious in the case of the health care sector. Countless hospitals, clinics and doctors' offices are turning to VoIP and UC, and with good reason: These solutions will undoubtedly prove critical for improving their capabilities and offerings in the coming years.

VoIP Value

VoIP offers value for the health care industry in number of key ways. Most obviously, VoIP solutions are typically far less expensive than legacy alternatives. Notably, VoIP eliminates the additional cost usually associated with long-distance communication, as every call travels via the Internet. As Healthcare Global pointed out, this is key for hospitals that need to regularly reach out to patients or health care experts who may be spread out across the country.

This is especially true when a health care provider utilizes a cloud phone service, the source noted. These solutions are less expensive than traditional phone services while also improving dependability and efficiency.

Furthermore, the source explained that VoIP solutions allow hospitals to prioritize and organize incoming calls more effectively. With a few automated questions, a VoIP service can determine the importance of a call, ensuring that emergencies receive immediate attention. This also makes it much easier for care providers to take care of patient registration. And because VoIP allows patients to easily and quickly access their accounts via phone call, bill collection becomes simpler and more efficient on both ends.

UC Advantage

UC is also essential for maximizing health care capabilities in the coming years. Arguably the most important factor in this area is video conferencing. With video conferencing, doctors and other health care professionals can provide one-on-one, face-to-face consultations to individuals who may have trouble visiting the hospital or doctor's office. They also vastly improve medical efficiency, as doctors do not need to wait around for scheduled appointments that never occur, instead moving on to the next videoconferencing session.

Obviously, such virtual meetings cannot fully recreate the experience of a medical check-up. But these interactions offer more in-depth and satisfying experiences for patients than simple phone calls or emails. Video conferencing allows doctors to provide a more personal touch and further develop the doctor-patient relationship, which builds trust and can lead to greater honesty.

All of this can help to improve health outcomes across the board, making both VoIP and UC essential resources for hospitals eager to optimize their performances.

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