Around here, we're fans of the Steve Jobs quote, "Be a yardstick of quality. Some people aren't used to an environment where excellence is expected."
To guarantee business grade service excellence, we employ Quality of Service (QoS) engineering at each network segment between the end user and our cloud service data centers. This end-to-end engineering guarantees that real-time traffic such as voice and video will be prioritized on the ThinkingSuite cloud network infrastructure and delivered within a pre-defined set of acceptable performance parameters for loss, latency, and jitter.
At the customer premise, QoS-enabled network components such as data switches, routers, and firewalls are deployed and configured according to a standard set of network design blueprints that have been tried and tested in thousands of deployments. These components ensure that QoS is achieved on the customer’s local area network (LAN).
In addition, we have specific QoS engineering arrangements with a range of partner carriers. Network connectivity provided via these carriers ensures the private and secure transfer of data from the edge of the customer’s network back to the data centers serving the ThinkingSuite UC ecosystem.