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It's All in the Numbers: How Unified Communications Will Benefit the Millennial Workforce

April 29, 2015 by

By 2020, millennials will compose 50 percent of the workforce globally, according to PricewaterhouseCoopers. This means that employers need to cater to their needs since they differ from baby boomers. Today, millennials make up 25 percent of employees, and this generation's characteristics make them ideal workers in the year of unified communications.


Approximately 59 percent of millennials are attracted to employers with top-notch technology, and 78 percent said having access to their preferred devices increases their work productivity, PwC reported in its study. Generation Y grew up in the world of the Internet and the gadgets that keep them connected to it. They can more easily learn how to use new technology and grow comfortable with it in a shorter amount of time. Transitioning to UC, which provides them with a variety of communication features, will be simple with a young workforce.


Millennials want access to everything they can get their hands on -- anytime, anywhere, TechRadar explained. UC solutions fulfill that need. Through bring-your-own-device programs, they'll be able to connect to their work information from their smartphones, laptops, and tablets whenever they need to. This mobile convergence of technology also gives Gen Yers flexibility to work from wherever they'll be productive, whether that's home, the office, or a coffee shop.

Knowledge Hungry

Millennials desire an occupation that caters to their needs. According to a study by MTV, 93 percent of young workers want a job where they can be themselves. There is no separation of life at work and outside of work. Millennials want to always be connected so they have all the information at their fingertips. By having email, video and audio conferencing, and collaboration tools available on one device, they're always in contact with their employer and clients. Dual persona on UC mobile devices allows users to switch between home and work seamlessly.


Gen Y is a social group of people. They stay in contact with their friends and family through the use of technology, whether that's social media or texting. PwC reported that 41 percent of millennials would rather communicate via technology rather than in-person. Unified communications solutions allow them to stay in touch with whomever they want from one device. Smartphones, tablets, and laptops have access to video conferencing, presence, collaboration, and instant messaging. Millennials want to share information immediately and effortlessly, making UC a perfect solution.

With Gen Y already mastering multitasking, unified communications provides the ultimate opportunity to stay connected. No matter their location, millennials want access to all forms of communication that will allow them to stay up to date on all the goings-on in their lives, both in and out of work.

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