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CIO Roundtable: Mastering Productivity in the Digital Workplace

September 30, 2019 by Jackie Groves

City of London on the Thames river

Recently Fuze and our partner Okta held a CIO executive dinner at the stunning Athenaeum Hotel in London’s West End.


Hosted by technology commentator Mark Chillingworth, our 30 C-level guests discussed the productivity and communications challenges their businesses are facing.


Kicking off the event, Fuze advocate James Greene, Head of IT at SAS International, shared his insights into how Fuze is solving legacy system issues.


From an aged infrastructure of on-premises PBX systems, the British manufacturer has unified its communication onto the Fuze platform. No more maintenance, repairs or having to restart systems twice a day. SAS now has a maintenance-free cloud platform that is giving workers the flexibility to work wherever and whenever they choose.


The opening talk sparked all guests to share their own views and challenges on their workplace communications systems. Here are three of the key takeaways from the event:


1. There has been a cultural shift in the way we work


In the last ten years, there’s been a huge cultural shift in the way we work. Work no longer needs to be bound by set working hours, office walls or company structures. More people than ever are taking advantage of remote and flexible working. But does this approach benefit businesses?


Event participants highlighted how, with the right business communications technology, staff can work when they are most effective and avoid the hours when productivity naturally dips. What’s more, effective collaboration and video technology means they don’t feel isolated when working remotely.


2. Businesses must address shadow IT


Security was very much front of mind for our participants, with many highlighting the challenges presented by mobile working and workers choosing to use their own devices.


While many businesses see benefits in workers using their own laptops, smartphones or tablets, the key for CIOs is maintaining visibility and control of the apps running on these devices.


To achieve this, businesses need enterprise-grade apps that can run on any device. Fuze provides this by allowing businesses to meet the growing demand for BYOD, while still ensuring a high level of IT security. The added integration of single sign-on tools like Okta helps to make this process even more seamless and secure.


3. Enterprises must encourage user adoption


A key challenge for any technology is user adoption, as IT leaders struggle to motivate workers to transition from old to new technology.


Tried and tested methods for encouraging user adoption were shared at the event. These range from identifying internal technology ‘champions’, to setting aside time to show workers how the new tech can work for them as individuals.


Businesses must also strive to bring a level of digital literacy that helps workers to understand the value of the technology they’ll be using. If your workers aren’t comfortable using the technology you provide, this will have a serious impact on their productivity.


Ultimately, CIOs know what they need to do—empower workers with tools that give them the freedom to work effectively. Those that are getting this right are reaping the rewards of a more motivated, engaged and productive workforce.


To find out more about the productivity challenges of today’s CIOs and technology decision makers, download Fuze’s Game Changers report.

Jackie Groves
Jackie Groves

Jackie is the RVP of sales based in the UK.

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