In our webinar that took place yesterday, “More than Teams: The Power of Integrating Office 365 with Global UCaaS”, Zeus Kerravala (Founder & Principal Analyst, ZK Research) & Dean Holmes (Director of Product Marketing, Fuze) discussed the benefits of leveraging integrations with a unified communications solution.
Throughout the presentation, Kerravala and Holmes walked through the current landscape of remote work, and how end users need interoperability between platforms now more than ever. This is a fact, Kerravala noted, that won’t change anytime soon; given the momentous shift to the workforce moving forward, the demand will only increase.
Holmes demonstrated how Fuze’s integration with the Microsoft Office 365 product suite creates a seamless flow that enables users to easily schedule and attend meetings, quickly connect with contacts, and seamlessly move from one-to-one and group chats to a Fuze voice and video call, all within Microsoft’s product suite.
In case you missed the session, below are some frequently asked questions, answered by our two presenters.
Q: Why do businesses need to integrate products like Fuze with Teams? Can’t Teams do everything?
A: While Microsoft has made great strides with calling, the fact is the calling capabilities in Teams is way behind a vendor that’s been at it for decades, like Fuze. Also, most UCaaS solutions have user interfaces that are more intuitive than Teams. For some people, Teams might be fine though. The key is to give workers choice. It’s the combination of Teams and a best of breed communications partner that creates the value.
Q: Zeus, as an analyst covering the space, why do you think interoperability between vendors is important? What’s the impact for the business?
A: Interoperability between vendors is extremely important to create ease of use for workers. Without vendor interoperability, the end-user becomes the integration point between applications. Information needs to be manually copied from one system to the other, usernames and passwords get out of sync creating security risks and the user experience is inconsistent. This leads to errors and hurts productivity. Integration takes care of all the heavy lifting and increases utilization of both platforms so organizations maximize their return on investment of both systems.
Q: Dean, are there specific use cases where you would recommend integration via Click2Call versus Direct Routing?
A: It really depends on where the user wants to live and what their requirements are. With Fuze, we don’t force an organization to choose one or the other. If you have a part of your division that is really focused on Teams and uses all the tools Microsoft has to offer, they obviously need to live within that environment. So we can enable direct routing for that set group. If you have another team that needs more of the collaboration capabilities through Fuze but still uses Microsoft tools, then we set up an integration between those two. And these two instances or groups can live together in the same organization, which I think is key when you’re thinking about how flexible your solution is to meet your users’ needs.
You can watch the webinar on-demand here.