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World Voice Day: 12 Communications Stats Every Business Should Know

Today marks World Voice Day, an international celebration of the phenomenon of voice and the role that communication has played in shaping all aspects of the modern world.

As leaders in business communication, over the past several years, Fuze has developed, commissioned, and launched a host of global research into the role of voice communication in the working world. To mark World Voice Day, we’ve put together some of the most interesting and insightful findings that we believe every business should know about:

  • Three quarters (78 percent) of global workers still make voice calls at work

  • Half of global workers (50 percent) communicate via conference calls at work

  • Half of businesses (49 percent) provide their workers with a smartphone for remote working

  • A quarter of businesses (24 percent) provide a VoIP phone system for remote working

  • Only 2 percent of young people communicate via a landline

  • Over half (58 percent) of young people don’t think a desk phone is essential for work

  • 61 percent of young people see their smartphones as a workplace essential

  • One in five (17 percent) of young people have never used a landline phone

  • 40 percent of global workers use their personal mobile phone for work

  • 82 percent of global workers would not be concerned if all they had to work on was a smartphone

  • 45 percent of global workers believe that desk phones are either non-essential or not required

  • Half of global workers (48 percent) see their smartphones as essential for work


To find out more about Fuze’s research into the future of voice communication and video collaboration, download our full Workforce Futures report.

Amanda Maksymiw

Amanda Maksymiw

Amanda is responsible for setting and managing the Fuze content marketing strategy including creating, producing and publishing engaging content. Throughout her career, she's worked with fast-growing tech companies and VCs on developing content marketing, influencer marketing and social media strategies. Amanda received her BBA in Marketing from the Isenberg School of Management at the University of Massachusetts, Amherst.

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