Fuze: Cutting-Edge Unified Communications
Fuze is a cloud-based, real-time contact center and unified communications platform, built for the enterprise.
Our intuitive, all-in-one unified communications platform enables a seamless transition between calling, video conferencing, instant messaging and sharing, powered by the industry-leading intelligent cloud architecture. Fuze modernizes the communications experience and empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device.
Calling
Built on a cutting-edge cloud voice architecture, Fuze powers the highest-quality calling experience with an innovative phone system that is secure and reliable on a global scale. As an alternative to a legacy on-premises PBX, our unified communications system offers enterprise-grade calling that goes beyond voice by seamlessly integrating with video and real-time content sharing. This all takes place right within the calling experience, on any device, with one single carrier network.
Learn more about Calling
Meetings
Fuze offers enterprise-grade HD audio and video conferencing for meetings with up to 1,000 participants with dynamic screen and content sharing. With Fuze, collaborative user experiences are able to consistently occur across any device—desktop, mobile, browser and conference room system. Plus, Fuze's unified communications platform is integrated into the way you work with industry-leading presence and calendar integrations for Google and Office365.
Learn more about Meetings
Contact Center
As one of the top unified communications companies, Fuze offers cloud contact center solutions to meet a variety of needs, ranging from basic to extremely complex. From dynamic call routing to our whisper feature for real-time training, Fuze empowers call centers to take unparallelled care of their customers. For voice-only call centers, we can provide solutions through our natively-built Fuze Contact Center. For more complex centers with omni-channel requirements, however, we leverage our partnerships with Five9 and NICE+inContact.
Learn more about Contact Center
We use Fuze across the entire organization. Our business is based around using our phones and we need a strong and reliable provider to make sure our phones are always up and running. Fuze not only makes using their service easy to use but it also helps make the support and setup easier for me on the back end.
David Scalise Senior Technical Support Analyst, Planet Pharma
Being able to move away from the legacy PBX days of maintaining multiple phone extension lists for each site, and utilizing a single company directory for all communication needs has been great.
Jason Montville Director of Technology, Spectrum Health Systems, Inc.
Well suited to agile enterprises who have adopted a cloud first strategy. It addressed a reliability issue predominantly but has also given us a full collaborative platform to change the way we work as a business.
James Greene Group IT Manager, SAS International
We use Fuze for our whole organization. It is well suited for organizations that do not want to be in the phone business. If you are looking for a phone system that does not require you to be a phone expert, or support a phone system, this is it.
James Gusmeri VP of IT, Lexitas