Customer Success On Demand
Customer Success On Demand is the latest innovation in Fuze’s award-winning customer success program. You can now access customer success specialists on demand to help you:
Evaluate your company’s overall adoption
Help navigate self-service tools
Provide training material overviews
Update contacts
Walk through Fuze resources
Conduct a business review
Our success specialists have deep expertise in different areas across the Fuze platform, data, and services, so we can assign the right success specialist, at the right time, to help you achieve your business outcomes. Email customersuccess@fuze.com with your question or schedule an appointment with a success specialist.
Your Fuze Account Ecosystem:
Account Management
Contact your Fuze sales representative or customersuccess@fuze.com if you don't know who is assigned to your account
New service inquiries
Provides education on new products and services
Technical Support
Updates to call flows and auto-attendant
Updates to user directory information
Porting additional numbers
Customer Success
Customer business advocate
Customer satisfaction and retention
Manages non-technical requests
Educational content provider
Helpful Links:
Fuze Help CenterAn excellent resource for anyone setting up Fuze Desktop for the first time.
Status PageLive data on system performance. If there are any interruptions in service, a note will be posted here.