Customer Success On Demand

Customer Success On Demand is the latest innovation in Fuze’s award-winning customer success program. You can now access customer success specialists on demand to help you:

  • Evaluate your company’s overall adoption

  • Help navigate self-service tools

  • Provide training material overviews

  • Update contacts

  • Walk through Fuze resources

  • Conduct a business review

Our success specialists have deep expertise in different areas across the Fuze platform, data, and services, so we can assign the right success specialist, at the right time, to help you achieve your business outcomes. Email customersuccess@fuze.com with your question or schedule an appointment with a success specialist.

Your Fuze Account Ecosystem:

Account Management

Account Management

  • New service inquiries

  • Provides education on new products and services

Technical Support

Technical Support

  • Updates to call flows and auto-attendant

  • Updates to user directory information

  • Porting additional numbers

Customer Success

Customer Success

  • Customer business advocate

  • Customer satisfaction and retention

  • Manages non-technical requests

  • Educational content provider

Billing

Billing

  • Questions about your monthly bill or invoicing

  • Questions about contract terms (CSA/MSA)