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See how one of the world's largest marketing & communications companies leverages Fuze's easy to use, flexible contact center solution.

Challenges

 

This company was looking for a contact center solution for their newest acquisition, which led them to evaluate and ultimately choose Fuze.

 

Fuze Services has been great! We have had changes within our contact center that involved multiple changes in the geo- routing of our contact center agents along with the changes in queue structure. I just finished a project and the attention to detail to the changes, along with pre-testing, made it go smoothly. Monday morning, our engineer was online helping test and fix whatever small issues came up and all everyone was extremely happy with the results.

- Katie Fitzgerald, - Company representative

 

Results

Increased productivity

Increased flexibility

Improved ability to work from home

Improve customer experience or satisfaction

Reduced cost and complexity

Increased time savings in deploying and/or training employees