By the Numbers
Worldwide Locations 20+
In line with Frank Recruitment Group’s cloud-first strategy, Fuze was selected as its communications platform, with complete integration into the company’s critical technology ecosystem of Microsoft Office 365 Microsoft Azure and Salesforce.
Fuze brings simplicity and scale to voice communications, with a single cloud platform powering all of the company’s sites around the world. PBX and ISDN technologies have been removed completely, and resources used to configure and maintain the system have been freed up to work on other IT projects. Scaling up the business is easy, as the plug and play nature of the technology means new sites can be up and running in a matter of days following a network readiness test on the internet connection.
Feedback from workers has been incredibly positive. Using Fuze with wireless headsets, around 2,000 users have been enabled with ‘dial tone anytime and on any device’, which is proving invaluable in such a fast-paced industry. Hot desking requires no assistance from IT, meaning that interviews, candidate feedback, and client negotiations can be carried out from any location—so recruiters are no longer tied to their desk to complete a contract or make a hire.
A key feature for recruiters is the ability to coach on calls, from any location. Instead of using physical splitters, team leaders can use Fuze to join and listen to a call to coach new trainees, which is proving invaluable with so many new hires and young graduates joining the business.
Looking ahead, Frank Recruitment Group wants to take advantage of Fuze’s integrated video capabilities to optimize its ability to tap into the increasingly global talent pool, enabling recruiters to manage and guide client and candidate interaction. Fuze Rooms will also allow Frank Recruitment Group to bring together its dispersed teams with large-scale, room-to-room conferencing, replacing multiple collaboration tools.
“Fuze has enabled us to deliver on our vision for the business to expand at a very rapid rate without having to invest in infrastructure and resources. Voice is a critical service, as recruiters build their markets on quality relationships, and Fuze has provided us with a communications backbone that is scalable, reliable and resilient. The complete ease of use has been vital for fast user adoption, delivering greater productivity, and scalability.”
Anthony Cummings, Director of Infrastructure and Operations IT, Frank Recruitment Group