By The Numbers
Number of Employees 1,600
Number of Offices 100+
In 2017, Galls began a transition plan that would move every location to the Fuze platform. The plan included arriving on site, rolling out the system, ensuring all numbers were properly ported, and implementing a comprehensive training process so employees understood how to use the full range of features offered on the platform.
“We just didn't set phones on the desk and go, ‘Here you are,’” Helton said. “Fuze is way more than just a telephone. I mean with the chatting, meeting, video conferencing, share screen, et cetera, there's so much more you can do.”
When sites are new and don’t have a legacy system, Helton said the setup process is completely plug and play. “It takes 10 minutes,” he said. “There’s nothing really hard to do. It’s just ‘Here’s your new number,’ and there you go.”
Helton said transitioning sites from another provider tends to be more challenging, but that’s because of the paperwork and processes required to get out of the previous relationship. Fuze stepped in to provide support with that aspect of the transition, and Helton is grateful for that. That extra support from the Fuze team speeds up the process of getting legacy sites up and running and saves the Galls team time, which they can then use to prioritize other work.
As of March 2020, a little more than two years after Galls started the process of moving their sites to Fuze, Fuze is fully deployed across the enterprise — but Galls is already enjoying the savings and efficiencies that have arisen from that change.
“Through the application, we have the entire company at our fingertips, whether it be chat or phone call,” Helton said. “That’s one of the biggest things people enjoy.”
“With unified communications as a service, as long as we have a phone and have power over ethernet and things of that nature, it’s mostly plug-and-play. What has surprised me overall is just how easy of a tool it is. I’ve been working in technology for a long time, and some communication tools I’ve used in the past are not very intuitive, but within Fuze, a lot of the things are very streamlined,”
said Eric Helton, Galls’ IT Senior Infrastructure Manager.