In the job-hunting realm, good communication is vital—for prospective employees, their potential employers, and everyone in between. So when TheLadders, the premier mobile network for helping career-driven professionals find employment, lost communication service for a full week as a result of Superstorm Sandy, they realized that they needed a better solution.
Nick Giordano, Technical Support Specialist, was challenged to find a cloud-based unified communications solution that also featured call center capabilities and top-notch disaster recovery capabilities.
Fuze had the best combination of the features they were looking for and was the best match to their value pyramid. Though unifying communications was obviously the primary objective when implementing the solution, TheLadders has enjoyed reducing its payments and saving time, according to Giordano.
Best of all, Giordano says that the original goal of eliminating lost productivity has been accomplished emphatically.
“We don’t need to have a phone at each desk. We have contact center, call recording, reporting, softphones, communicator…and our experience with all of those has been very good.”