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At a glance

FOUNDED 1861

EMPLOYEES 4,300+

LOCATIONS 750+

HEADQUARTERS AUSTIN, TX

Founded following the American Civil War, Hanger, Inc. is the world’s premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced prosthetics and orthotics, clinically differentiated programs, and unsurpassed customer service. Its mission is to provide patients and customers with valued rehabilitative products and services in a caring and professional manner.

Hanger needed a comprehensive UC strategy to eliminate its aging and expensive systems. The company experienced two failed VoIP trials, including vendor inability to integrate with key applications.

“There are tons of advances in technology for businesses today,”
said Walt Meffert, Hanger’s Chief Information Officer.

“I want Hanger to be viewed not only as keeping up with our industry, but as a leader in our industry.”

Solution

Fuze proposed a cloud strategy phased in IP PBX, contact center, presence, video, analytics, and API integration for Hanger’s home-grown business applications.

“What Fuze brought to us,” noted Meffert, “was the ability to roll out cloud communications services at a faster pace than we could have done inhouse. Whenever I am asked about the two or three companies that I highly recommend, Fuze is one of them.”

Following the successful application integration work and fully-featured voice deployment, a complete cloud communications suite was delivered. With Fuze, Hanger’s communications system included a contact center application for inbound and outbound customer communications; presence and instant messaging to enhance internal collaboration; and video conferencing via a cost-effective, video bridging infrastructure.

  • Platform characteristics:
  • Simplified, reliable platform
  • Ability to integrate with internal applications
  • Key use cases:
  • Unified tools including IP PBX, contact center, presence, and video
  • Full analytics dashboard to view call activities across the organization

Results

Eliminate costly systems

With Fuze, Hanger was able to eliminate costly standalone systems, significantly reduce recurring service costs, and consolidate voice and data networks. The integrated cloud strategy also allowed the company to cost justify a new MPLS network.

Increased visibility

With Fuze’s powerful analytics capability, Hanger had enhanced workforce visibility with an eye toward improving processes and response times to patient inquiries and issues.

Simple, consolidated systems

Hanger was able to bring its separate systems under a single cloud communications umbrella including its internal applications.

Reliable service

In today’s world, it is all about being connected and being able to get back to patients and customers. Fuze allows Hanger to do this consistently and reliably.