By the numbers
# OF REVIEWS 30 million
# OF BUSINESSES REVIEWED 165,000
# OF EMPLOYEES 500
# OF NATIONALITIES 40
The Fuze Unified Communications as a Service (UCaaS) platform has integrated all voice, video, messaging, and collaboration for Trustpilot employees worldwide, accessible via a desktop or mobile app.
The solution has replaced six separate on-premise communications systems with a single platform, simplifying the infrastructure and stripping out unnecessary cost accrued from maintaining legacy systems. Complete integration with Salesforce has streamlined the sales process, allowing Trustpilot teams to identify callers, understand their last engagement, and provide context to enhance calls and interactions.
The new deal with Fuze saw Trustpilot discard a previous investment in another vendor’s solution that was never deployed, recognizing that Fuze more closely aligned with its future vision to become a cloud-first, innovation-led organisation.
The Fuze solution is now used by approximately 350 employees across the company to collaborate seamlessly with colleagues and clients and employees have seen a significant improvement in call quality. The benefits have even been realized in locations where employees didn’t think they had a problem, where the introduction of Fuze has demonstrated they were using a poor alternative.
The cloud-based approach supports Trustpilot’s growth plans, as the company continues to expand globally, allowing new sites and new users to be provisioned in a matter of hours, rather than weeks or months. Trustpilot has also achieved an increase in sales revenue as a direct result of a reduction in downtime and centrally-managed IT support via the Fuze platform.
“Fuze is a fundamental part of achieving our goal of creating a flexible IT environment for our employees. It’s had a hugely positive impact on our business through improved sales productivity and revenue growth.”
Heather Jensen, Director of Internal IT, Trustpilot
- Pure cloud UC solution
- Integration of all communications into a single platform
- Consistent user experience, regardless of device or location
- Single, unified, managed solution allowing for rapid activation and easy expansion
- Ability to scale to thousands of users
- 24/7 IVR routing for calls across the global company
- Global carrier capabilities
- Unified tools including VoIP, instant messaging, video, and audio conferencing
- Modern contact center with intelligent call routing
- Full analytics reporting
- Global corporate directory
- Available on multiple devices including desk phones, soft phones, and mobiles