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To understand the meaning and purpose of enterprise chat, let’s start with a simple definition: A business communication system that uses instant messaging (IM) as a way to connect employees. Think ‘email’ and ‘voicemail’ in real-time. Easy and efficient. Just the way you like it.

 

Instant messaging and chat have been around for decades. What’s so special about enterprise chat? It’s true — IM and chat aren’t new, but the business version of IM is different from consumer IM apps, and it’s changing the way employees communicate in the workplace.

 

Consumer messaging apps (such as WhatsApp and Snapchat) are meant for entertainment and quick communication in our personal lives — not for sharing discussing business. So, how does enterprise messaging meet the high standards of the business world?

No Place for Deletions or Alterations

Like email, Enterprise IM conversations are archived for future reference, and can’t be changed once sent. In some industries, like financial services or healthcare, compliance regulations require that all communication data is accessible. So, saving records of past business discussions is a must, and it keeps everybody honest.

Integration with Other Systems is Key

Enterprise chat software isn’t just another app sitting on your computer or mobile device. Most productivity tools will integrate seamlessly with enterprise instant messaging service. You can view conversations, send messages, and share data from one tab and one password. Brilliant.

‘Big Brother’ is Watching

Administrative control keeps enterprise IM users from straying into group chat rooms where they shouldn’t be. An administrator can restrict chat channels to maintain discipline and structure across the entire company. There you have it. Technology has once again changed the way you work…in an instant.

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