The Future is Flexible: Best Practices for the Hybrid Workforce
Since the onset of COVID-19, the future of work has accelerated at an unprecedented pace— and there’s no denying that this future is flexible. In a recent study, 78% of executives agreed that remote collaboration and flexible work is here for the long haul. Companies will take the lessons learned from this past year to build a long-term hybrid work model. At the center of the shift to a flexible, hybrid work model is the important question: have your people, processes, and technology adjusted to the new way of working?
At Fuze, we’re proud to say that flexible work has always been embedded in our DNA. If you’re not sure how to start the transition to a flexible or hybrid work model, we’ve compiled our lessons learned while working remotely over the last year into resources for you and your organization:
Flexible Work Resources
The Flex Study
We surveyed more than 8,800 frontline employees, office workers, and business leaders to uncover key trends and insights on the evolution of flexible work, one year into the global pandemic. Download the report to find out how much progress we’ve made in terms of building trust, staying productive, and engaging employees while we are apart.
Download the Report
Transitioning to a mandatory WFH scenario was made much easier thanks to Fuze's cloud communication platform. Our employees were able to continue 'business as usual' because of the many platforms that Fuze can run on (desktop, mobile app, etc.). The IT team has also been able to easily provide remote control support using the screen control feature in Meetings.
We implemented Fuze at EXACTLY the right time prior to the COVID-19 pandemic.. If we did not have the flexibility to use desk phones, softphone and mobile phone apps in various combinations, our WFH plans would have been severely hampered. Being able to expand collaboration/meetings outside of management to our field Account Managers allowed them to maintain presence with our customers, even when they couldn't be there physically. I feel this has been a real differentiator with our customers and has helped us maintain business.
Fuze has greatly improved the productivity of our organization. Communication is always a struggle, but the versatility of the Fuze platform has given us tools to not only improve communication, but to revolutionize our workflows. When COVID-19 hit, we were able to continue working without any downtime due to the ability to use Fuze from any location. Our call center was never offline. Fuze has also helped us stay connected with people working from home. Our employees cannot say enough about what a great tool it has been to help our teams stay connected.
Fuze has enabled our workforce to continue at 100% during the current crisis and pushes our business to innovate with the features Fuze provides.
Blog Resources
The Fuze team is creating content on a regular basis to help offer tips and best practices around creating a long-term flexible work policy that addresses the needs of your distributed workforce.
What is Fuze?
Fuze is a cloud communications and contact center platform, built for the enterprise. We typically work with companies with 250+ employees. Our intuitive, all-in-one platform enables a seamless transition between calling, meeting, chatting, and sharing, powered by the industry-leading intelligent cloud architecture. Fuze modernizes the communications experience and empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device.
Learn more about Fuze