Fuze + Microsoft Teams
Flexible co-existence for the optimal end user experience
Fuze for Teams provides the ultimate flexibility for enterprises utilizing Microsoft Teams by providing integrations designed to meet the unique needs of users across the organization. From Fuze integrated with back office O365 applications like Dynamics for critical services like Contact Center, to Click-to-Connect integration allowing knowledge workers to move seamlessly between Fuze and Teams, to Direct Routing available to provide Fuze’s world-class voice network for business users who live in Teams -- Fuze has a solution to satisfy all of these requirements, and enterprises can mix and match ensuring every use case is supported.
By combining the power of Fuze and Microsoft, Fuze is able to increase workforce productivity, reduce application fatigue, and deliver the world class experience that users expect from today’s enterprise applications.
For mission critical requirements, Fuze has integrated with Microsoft tools to create a seamless flow for Fuze users, whether it’s a screen pop in Dynamics, scheduling a Fuze meeting in Outlook, previewing OneDrive documents in chat -- Fuze integrates across the Microsoft productivity suite
The Fuze for Teams integration improves the overall enterprise communications and collaboration experience by providing a seamless handoff between the two platforms when moving from Teams channels to Fuze calls or meetings -- ideal for knowledge workers
For users who spend their days in Teams, but still require enterprise-grade voice, global calling coverage, and integrated contact center, Fuze’s direct routing solution puts the power of Fuze’s best-in-class voice network right within Teams.
Fuze for Teams Features
Reliable Global Voice
Power your global workforce with a high-quality, secure, and reliable calling experience in over 110 countries with a financially backed 99.999% uptime guarantee ensuring your users are constantly connected and clearly heard.
Ensure callers are routed to the correct agent every time with Fuze Contact Center which provides a powerful routing engine whether agents utilize Native Fuze or Direct Routing within Teams.
Integrate your Workstream
Even a Microsoft-centric organization requires integration with other line-of-business applications. Fuze provides enterprise-level integrations with solutions like Salesforce, Zendesk, Netsuite, ServiceNow, and Bullhorn.
Directory & Presence Sync
Whether accessing the Fuze Directory from within the Teams application, or syncing O365 contacts directly into the Fuze app, easily identify and connect with corporate and personal contacts.
In addition to the standard phone features (call transfer, conferencing, parking, call recording, etc.) you use day-to-day, you can take your calling experience to the next level with video calling and screen share.
Data & Analytics
Company and queue visibility with Fuze View, which provides real-time data for up to 90-days of statistics or dive deeper with Fuze Discover’s analytics and trend analysis tools for up to two years of data.
Extend your network edge to Fuze with the most flexible connectivity options for the enterprise including Enhanced OTT, Direct Peering, SD-WAN, MPLS, SDN Interconnection, and Private Network Hosting.
Data & APIs
Get a centralized view and trend analysis of your communications platform with calling, meeting, and messaging data. Leverage data to fuel AI and ML use cases such as conversational intelligence..
We use Fuze across the entire organization. Our business is based around using our phones and we need a strong and reliable provider to make sure our phones are always up and running. Fuze not only makes using their service easy to use but it also helps make the support and setup easier for me on the back end.David Scalise Senior Technical Support Analyst, Planet Pharma
Being able to move away from the legacy PBX days of maintaining multiple phone extension lists for each site, and utilizing a single company directory for all communication needs has been great.Jason Montville Director of Technology, Spectrum Health Systems, Inc.
Well suited to agile enterprises who have adopted a cloud first strategy. It addressed a reliability issue predominantly but has also given us a full collaborative platform to change the way we work as a business.James Greene Group IT Manager, SAS International
We use Fuze for our whole organization. It is well suited for organizations that do not want to be in the phone business. If you are looking for a phone system that does not require you to be a phone expert, or support a phone system, this is it.James Gusmeri VP of IT, Lexitas