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Fuze for Teams

Flexible options and powerful integrations allow Fuze to give your Teams a voice

Fuze for Teams provides the ultimate flexibility for enterprises utilizing Microsoft Teams by providing integrations designed to meet the unique needs of users across the organization. From knowledge workers to contact center agents, frontline workers to executives, Fuze for Teams provides solutions that work with a user’s existing Teams license.

Fuze has a solution to satisfy every requirement, including a mix and match approach, providing a custom solution for your enterprise. With Fuze for Teams, every use case is supported, including:

  • Delivering Fuze’s world-class voice network with multiple Direct Routing options to every business user who spend their time in Teams
  • Using Click-to-Connect to allow knowledge workers to move seamlessly between Fuze and Teams
  • Integrating Fuze with back office O365 applications, like Dynamics, for critical services like contact center
  • Connect outside Teams with enterprise-grade integrations to business applications like Salesforce, Zendesk, Bullhorn, ServiceNow, and more

Fuze makes Teams work.

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By combining the power of Fuze and Microsoft, Fuze is able to increase workforce productivity, reduce application fatigue, and deliver the world-class experience that users expect from today’s enterprise applications. For mission-critical requirements, Fuze has integrated with Microsoft tools to create a seamless flow for Fuze users, whether it’s a screen pop in Dynamics, scheduling a Fuze Meeting in Outlook, previewing OneDrive documents in chat—Fuze integrates across the Microsoft productivity suite.

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Powerful Add-on
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Click-to-Connect
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Direct Routing
Powerful Add-on

Powerful Add-on

With the Fuze for Teams add-on, whether using Direct Routing or Click-to-Connect, users have access to powerful Fuze functionality, like Fuze Contact Center, dialpad for calling any number, directory and contact list for Click-To-Call, call history, ring groups, and queues.

Click-to-Connect

Click-to-Connect

The Fuze for Teams integration improves the overall enterprise communications and collaboration experience by providing a seamless handoff between the two platforms when moving from Teams channels to Fuze calls or meetings—ideal for knowledge workers.

Direct Routing

Direct Routing

For users who spend their days in Teams, but still require enterprise-grade voice, global calling coverage, and integrated contact center, Fuze’s Direct Routing solutions put the power of Fuze’s best-in-class voice network right within Teams regardless of the user’s license.

Planet Pharma

We use Fuze across the entire organization. Our business is based around using our phones and we need a strong and reliable provider to make sure our phones are always up and running. Fuze not only makes using their service easy to use but it also helps make the support and setup easier for me on the back end.

David Scalise Senior Technical Support Analyst, Planet Pharma
logo Spectrum Health Systems

Being able to move away from the legacy PBX days of maintaining multiple phone extension lists for each site, and utilizing a single company directory for all communication needs has been great.

Jason Montville Director of Technology, Spectrum Health Systems, Inc.
logo SAS International

Well suited to agile enterprises who have adopted a cloud first strategy. It addressed a reliability issue predominantly but has also given us a full collaborative platform to change the way we work as a business.

James Greene Group IT Manager, SAS International
logo Lexitas

We use Fuze for our whole organization. It is well suited for organizations that do not want to be in the phone business. If you are looking for a phone system that does not require you to be a phone expert, or support a phone system, this is it.

James Gusmeri VP of IT, Lexitas
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