Fuze Plans FAQs

Are all of my users required to be on the same plan? No, you can select different plans for specific users to meet your organization's unique needs. Some users may only need unlimited calling in their own country, while others are consistently making calls to a number of different countries. The ability to mix-and-match plans among users provides organizations with a way to optimize the services fully available to them without paying for underutilized or unused calling services.

Which devices and browsers does Fuze support? Fuze Desktop is available to download on Windows and Mac computers, while Fuze Mobile can be downloaded in the Apple Store and Google Play Store for iPhone, iPad, and Android.

Fuze supports the full calling, meeting, and messaging experience on Chrome and Edge with no download required. Guests can join Fuze Meetings on Internet Explorer 11 and Mozilla Firefox.

Which countries are supported for unlimited calling in Fuze Calling and Fuze Pro? Fuze Calling and Fuze Pro provide unlimited calling in one of these countries or regions to an individual user: United States & Canada, Mexico, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Israel, Italy, Norway, Poland, South Africa, Spain & Portugal, Sweden, Switzerland, United Kingdom, Australia & New Zealand, Japan.

The United States & Canada, Australia & New Zealand, and Spain & Portugal are the three joint “regions” available for unlimited calling with Fuze Calling or Fuze Pro. The other countries only offer unlimited calling in the country listed.

How are users assigned a country/region for unlimited calling with a Fuze Calling or Fuze Pro plan? Fuze Calling and Fuze Pro have unlimited calling plans for one country/region. However, the country/region is determined by the country/region of the user receiving the service. For example, a user located in France cannot have unlimited calling for Japan. This user would automatically have unlimited calling capabilities for France.

Which countries are supported for unlimited calling in Fuze International? Fuze International includes unlimited calling to these 34 countries: Australia, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia (Landline), Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, United Kingdom, and the United States.

Which countries are supported for unlimited Fuze Unlimited Global? Fuze Global Unlimited includes unlimited calling to these 116 countries: Afghanistan, Albania, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, The Bahamas, Bahrain, Bangladesh, Belgium, Bolivia, Botswana, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Ghana, Greece, Guatemala, Guinea, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Moldova, Mongolia, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, Turkmenistan, Ukraine, United Arab Emirate, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen.

What are your metered outbound calling rates? For a full list of metered outbound calling rates, please visit this page.

Which countries are supported by SMS/MMS? Are these plans unlimited? Fuze supports unlimited SMS/MMS from North America. Additionally, Fuze supports international SMS in the United Kingdom, France, and Australia on a per-message basis.

What is included in Fuze Rooms? Extend the power of cloud communications to conference rooms and meeting spaces of all sizes. Enjoy the same user interface, features, and functionality of a Fuze Meeting, with added functionality:

• Extend the display of a Fuze Meeting onto dual monitors to display meeting content on one screen and video streams on the other
• Start a meeting by entering the Meeting ID on the touch tablet, initiating an ad hoc meeting, or launch the meeting from your desktop or mobile device
• Assign a DID to the room with a national, international, or global calling plan to make and receive phone calls

Customers are eligible for one Fuze Rooms license per every 30 users. Assigning a DID to a Fuze Room comes at an additional cost.

What integrations are included with the Fuze plans? Which integrations are not included in the Fuze plans? There are several integrations that are available with the Fuze plans at no additional cost. These integrations are GSuite (Google Calendar, Gmail, Google Contacts, Google Drive), Office 655 (Outlook, Outlook Calendar, Office 365 Contacts, OneDrive), Microsoft Teams, Zoom, Slack, Box, DropBox, Azure, Okta, Ping Identity, OneLogin. Integrations with Bullhorn, HubSpot, Microsoft Dynamics, NetSuite, and Zoho CRM are customizable solutions that require a scoping fee. For a full list of Fuze integrations, visit the Fuze Marketplace.

Does Fuze offer specialized plans for specific industries? Fuze offers tailored solutions for manufacturing and recruiting organizations. These solutions, Fuze for Manufacturing and Fuze for Recruiting, provide users of these organizations with the features, integrations, and analytics needed to drive productivity in their day-to-day workflows.