Fuze, Inc., on behalf of itself and its subsidiaries and affiliates identified below (collectively “Fuze”) uses sub-processors who, in the course of providing services to Fuze, have access to data of customers, guests of customers and visitors to www.fuze.com (“Collected Data”).
Infrastructure Sub-processors
Fuze utilizes various cloud solutions to deliver the services in the Fuze platform. In doing so, Fuze manages access control to infrastructure components provided by the solution providers below, and does not exclusively grant them direct access to Collected Data in any form.
The following list includes the current infrastructure sub-processors utilized by Fuze:
| Solution Provider | Solution Scope | Entity Country |
|---|---|---|
| Amazon Web Services, Inc. | Cloud Service Provider | United States, United Kingdom, Germany, Singapore, Hong Kong, Australia |
Service Specific Sub-processors
Fuze utilizes various sub-processors to enable specific functionality within the platform, or to facilitate communication between Fuze and Fuze customers. In doing so, Fuze manages access control to the various components provided by the solution providers below, and does not exclusively grant them direct access to Collected Data in any form.
The following lists the current service-specific sub-processors utilized by Fuze:
| Solution Provider | Purpose | Applicable Fuze Services | Entity Country |
|---|---|---|---|
| Basecamp | Project Management | All | United states |
| Engagio | Prospect Insight and Engagement | All | United states |
| Cloud Elements | API integration | Fuze Connect | United states |
| Eloqua | Marketing automation | All | United states |
| Google Inc | Provisioning support | All | United states |
| Google Inc | Storage | Fuze Desktop and Mobile Clients | United states |
| GSLabs | Product/QA Support | Fuze Desktop | India |
| Mixpanel | Analytics | Fuze Desktop and Mobile Clients | United states |
| Netsuite | Financial reporting | All | United states |
| PagerDuty | Incident Response | Fuze Support | United states |
| Qualtrics | Customer Surveys | All | United states |
| Salesforce.com | Customer Relationship Management | All | United states |
| Salesforce Service Cloud | Customer Support | Fuze Support | United states |
| Splunk | Business analytics | All | United states |
| Intermix.io | Analytics | All | US |
| Ownbackup | Storage | All | US |
| Virtusa | Application/Platform Automation and Engineering | All | Sri Lanka |
| Qunifi | Call2Teams Integration | Voice | England |
| Effectivesoft | Engineering Development/Support | Meetings | Belarus |
Fuze Entity Sub-processors
The following entities are affiliates and subsidiaries of Fuze, Inc. Accordingly, they function as sub-processors in the provision of the Fuze services.
| Entity Name | Country |
|---|---|
| Fuze Europe B.V. | Netherlands |
| Fuze Europe (UK) Limited | UK |