Fuze’s Platform, Applications, and Customer Data

Fuze provides enterprise global voice, video, messaging, and collaboration software and applications that our customers use to communicate more effectively and efficiently (collectively, the “Fuze Platform”). This Privacy Policy does not apply to information processed during use of the Fuze Platform. Fuze customers have their own policies regarding the collection, use and disclosure of their authorized users’ personal information, and Fuze is not responsible for our customers’ handling of such information. Our use of information processed during use of the Fuze Platform is restricted by our customer agreements. To learn about how a particular customer handles your personal information, we encourage you to read the customer’s privacy statement or contact the customer directly.

Our products, services, websites, and apps are designed for businesses and are not intended for personal or household use. Accordingly, we treat all personal data covered by this Privacy Policy as pertaining to individuals acting as business representatives (rather than in their individual capacity).

Information automatically collected

We may automatically log information about you and your computer or mobile device when you access our Sites. For example, we may log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, information relating to how the Services function, your general geographic location derived through your IP address (e.g., your city, state, or metropolitan region), and the physical location of a device at the time of a crash, the website you visited before browsing to our Sites, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Sites. We collect this information about you using cookies. Please refer to the Cookies and Similar Technologies section for more details.

Our mobile app also includes various location-based features, such as connecting to the nearest Fuze data center to provide the highest quality of service. To provide location-based features, Fuze may collect, use, and disclose information about your general geographic location (e.g., your city, state, or metropolitan region).

Information from Social Networking Sites. Our Site includes interfaces that allow you to connect with social networking sites (each a “SNS”). If you connect to a SNS through our Site you authorise us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Notice. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.

How We Use Your Personal Information

To provide our Services and operate the Sites

We use your personal information to:

• operate, maintain, administer, improve, and secure the Sites;
• study how the Sites are used and to improve the Sites and our other products and services;
• manage and communicate with you regarding your Fuze account, if you have one, including by sending you service announcements, technical notices, updates, security alerts, and support and administrative messages;
• better understand your needs and interests, and personalize your experience with the Sites;
• provide support and maintenance for the Sites and our services; and
• respond to your service-related requests, questions and feedback.

To communicate with you

If you request information from us, register on the Sites, or participate in our surveys, promotions or events, we will provide any requested information and may send you Fuze-related marketing communications as permitted by law. You will have the ability to opt out of such communications.

To comply with law

We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.

With your consent

We may use or share your personal information with your consent, such as when you consent to let us post your testimonials or endorsements on our Sites, you instruct us to take a specific action with respect to your personal information, or you opt into third party marketing communications.

To create anonymous data for analytics

We may create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by excluding information that makes the data personally identifiable to you, and use that anonymous data for our lawful business purposes.

For compliance, fraud prevention and safety

We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Service; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

Your Choices

Access, Update or Correct Your Information

You may contact us at privacy@fuze.com to review, update or correct the personal information Fuze maintains about you in connection with your use of the Sites.

Marketing communications

You may opt out of marketing-related emails by clicking on a link at the bottom of each such email, or by contacting us at marketingreplies@fuze.com. You may continue to receive service-related and other non-marketing emails.

Testimonials

If you gave us consent to post a testimonial on our Sites, but wish to update or delete it, please contact us.

Security

The security of your personal information is very important to us. We take a number of organizational, technical and physical measures designed to protect the personal information we collect, both during transmission and once we receive it. However, no security safeguards are 100% secure and we cannot guarantee the security of your information.

Other Sites and Services

The Sites may contain links to other websites and services. These links are not an endorsement, authorization or representation that we are affiliated with that third party. We do not exercise control over third party websites or services, and are not responsible for their actions. Other websites and services follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies of the other websites you visit and services you use.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy you will be notified via e-mail (where we have your contact information) or another manner through the Services that we believe reasonably likely to reach you (which may include posting a new privacy policy or a specific announcement on our Sites).

Any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the new changes on the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

Additional Information for European Economic Area Users

Personal information

References to “personal information” in this Privacy Policy are equivalent to “personal data” governed by European data protection legislation.

Controller and Data Protection Officer

Fuze, Inc. is generally the controller of your personal information for purposes of European data protection legislation. In some cases, the local affiliate with which you interact will be a data controller, either on its own or jointly with Fuze, Inc. Fuze’s EU representative for purposes of European data protection legislation is Fuze Europe B.V. For a list and contact information of local data controllers in the EU, including Fuze’s EU representative, click here. Our Data Protection Officer can be reached at dpo@fuze.com. See the Contact Us section above for additional contact details.

Legal bases for processing

We only use your personal information as permitted by law. We are required to inform you of the legal bases of our processing of your personal information, which are described in the table below. If you have questions about the legal basis of how we process your personal information, contact us at privacy@fuze.com.

Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Fuze retains information associated with an account for as long the account is active, or as long as the information is required to (a) provide you with the Services; (b) comply with our legal obligations; (c) resolve disputes; or (d) enforce our agreements.

In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.

Your rights

European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:

• Opt-out. Stop sending you direct marketing communications. You may continue to receive service-related and other non-marketing emails.
• Access. Provide you with information about our processing of your personal information and give you access to your personal information.
• Correct. Update or correct inaccuracies in your personal information.
• Delete. Delete your personal information.
• Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
• Restrict. Restrict the processing of your personal information.
• Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.

You can submit these requests by email to dpo@fuze.com or our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us as described above or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.

Cross-Border Data Transfer

Whenever we transfer your personal information out of the EEA to countries not deemed by the European Commission to provide an adequate level of personal information protection, the transfer will be based on one of the following safeguards recognized by the European Commission as providing adequate protection for personal information, where required by EU data protection legislation:

• Contracts approved by the European Commission which impose data protection obligations on the parties to the transfer. For further details, see European Commission Model contracts for the transfer of personal information to third countries.
• For transfers to recipients in the United States, ensuring they participate in the EU-US Privacy Shield Framework

Please contact us if you want further information on the specific mechanism used by us when transferring your personal information out of the EEA.