Fuze vs. Microsoft Teams

Fuze vs Microsoft Teams

What is Fuze?

Fuze is a cloud-based, unified communications platform and contact center, built for the enterprise.

Our intuitive, all-in-one unified communications platform enables a seamless transition between calling, video conferencing, instant messaging and sharing, powered by the industry-leading intelligent cloud architecture. Fuze modernizes the communications experience and empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device.

Calling

Built on a cutting-edge cloud voice architecture, Fuze powers the highest-quality calling experience with an innovative phone system that is secure and reliable on a global scale. As an alternative to a legacy on-premises PBX, our unified communications system offers enterprise-grade calling that goes beyond voice by seamlessly integrating with video and real-time content sharing. This all takes place right within the calling experience, on any device, with one single carrier network.

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Meetings

Fuze offers enterprise-grade HD audio and video conferencing for meetings with up to 1,000 participants with dynamic screen and content sharing. With Fuze, collaborative user experiences are able to consistently occur across any device—desktop, mobile, browser and conference room system. Plus, Fuze's unified communications platform is integrated into the way you work with industry-leading presence and calendar integrations for Google and Office365.

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Contact Center

As one of the top unified communications companies, Fuze offers cloud contact center solutions to meet a variety of needs, ranging from basic to extremely complex. From dynamic call routing to our whisper feature for real-time training, Fuze empowers call centers to take unparallelled care of their customers. For voice-only call centers, we can provide solutions through our natively-built Fuze Contact Center. For more complex centers with omni-channel requirements, however, we leverage our partnerships with Five9 and NICE+inContact.

Learn more about Contact Center

Are you an enterprise company looking for a global UCaaS solution?

It's not easy to support a complex, global deployment. With unlimited calling plans tailored to regional or global needs, Fuze simplifies the management of your communications solution.

Fuze
  • Full PBX replacement in over 40 countries
  • Multiple calling plans to fit your needs and optimize costs
  • All-in-one solution from a single vendor
  • 10+ years deploying and supporting global UCaaS solutions
Microsoft Teams
  • Limited PBX replacement available in 24 countries
  • Complex and expensive calling plans
  • A multi-vendor solution is required to support most countries (ie. direct routing)
  • History of selling on-premise solutions through partners and relatively new to UCaaS
Micro Focus

The Fuze platform is uniquely designed to meet the needs of large enterprises. It seamlessly integrated across our enterprise, delivering the security and control IT demands, while providing an intuitive user interface that was immediately adopted by our employees, driving increased productivity across the entire organization.

D. SKye Hodges, Micro Focus

Do you need to connect while on the go?

Flexbile work is more important than ever. Make sure your frontline workers and road warriors have the tools they need to stay connected and productive.

Fuze
  • Flexible connectivity options for calls, including wifi, cellular data (3G/4G/5G), and cellular voice (carrier mode)
  • Enable carrier mode to provide the most reliable voice connectivity while on the road
  • Use Car Mode to safely communicate while behind the wheel
Microsoft Teams
  • No ability to leverage the phone's native dialer (carrier mode) on Teams mobile application
  • Calls cannot transfer seemlessly from WIFI to 3G/4G. If the signal drops, the call drops
Easterseals Southern California

Field work is essential to our business, so it’s critical that our mobile workers are fully enabled to communicate, collaborate, and share documents from any location. Fuze Mobility delivers a first-class mobile communications experience that will enable our workers with the flexibility, ease, and coolness factor they want, while providing our IT teams with the control and security they require.

Stacie Depeau, CIO, Easterseals Southern California

Who is going to be there when it matters most?

When supporting a solution that touches everyone in the enterprise, from the c-suite, to the mailroom, it's important to select a partner, not simply a vendor.

Fuze
  • Contractually backed SLA of 99.999% availability
  • TSIA certified in-house support engineering resources located in North America, EMEA, and APAC
  • Current post-deployment CSAT score of 4.8
  • Success Plans guide customers from initial deployment and through programs that promote long-term success
  • 100% focused on UCaas and CCaaS solutions with no competing priorities
Microsoft Teams
  • 99.9% SLA for deskphones only with no SLA for softphones
  • No TSIA certification, support primarily done through third-parties
  • Inconsistent practices for adoption and success delivered through partners
  • Hundreds of product lines and changing priorities
Associated Press

Fuze was the clear option for us when we needed to set our teams up for success at the Olympics.

Steve Moyes, Director of Technology Support EMEA/Asia, Associated Press

In need of a unified platform for both UCaaS and CCaaS?

One application, one vendor, one bill. Streamline call center operations with one application for both internal communications and your customer interactions.

Fuze
  • Experience providing contact center solutions for almost a decade with hundreds of deployed contact center customers
  • Native, unified application with the same look and feel for both calling, meeting, messaging, as well as contact center for agents and supervisors
  • Integrations with leading CCaaS vendors NICE inContact and Five9
Microsoft Teams
  • Microsoft launched a brand new certification program for contact center partners in 2020
  • No native Microsoft solution available
  • New integrations with leading CCaaS vendors but limited deployment of integrations
Brooklyn Sports Entertainment Global

Working with Fuze allows our staff to utilize one application for all of our communication needs. We are thrilled about transitioning to a best-in-class communication and collaboration platform.

Victor Pereira, Senior director of information technology, Brooklyn Sports Entertainment Global

Experience the difference with Fuze

Enterprise-Grade
Enterprise-Grade

Superior voice quality and uptime through unmetered calling to over 110 countries with over 50 carriers, providing an ideal option for companies with a wide-range global footprint.

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Customer Experience
Customer Experience

Proven and validated methodologies for deploying cloud communications solutions to customers of all sizes for more than 10 years, tailored to your technical environment and business needs.

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Unified Platform
Unified Platform

The all-in-one application that works across all locations and devices, providing you with one source for all your communications data, giving you a comprehensive view of usage, engagement, and productivity across the organization.

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Online Meeting Software and Contact Center

#1 Global Cloud Voice for Calling, Meetings, and Contact Center
#1 Global Cloud Voice for Calling, Meetings, and Contact Center

Modernize your communications with a single cloud platform for global voice, HD video calling and conferencing, integrated chatting, and content sharing.

See Fuze in action
  • Seamless is More

    An intuitive single application experience for end users and admins

    Your workforce can start calling, chatting, meeting, sharing content, and managing call queues with a few simple clicks, thanks to Fuze’s intuitive and easy-to-use interface. It’s all available in one experience, tailored to your enterprise’s needs. Admins can easily add, remove, or manage users through the Fuze Hub and quickly understand adoption and usage of Fuze within their organization by using the Fuze Data platform.

  • Born in the Enterprise

    10+ Years of Experience in the Enterprise

    Rolling out a new communications solution in the enterprise isn’t always easy. We can show you the way with our proven and validated implementation methodologies we’ve developed based on more than 10 years of experience deploying to enterprise companies. We focus on tailored deployment, adoption, success, and support services to ensure that your company is technically and organizationally ready for the migration to Fuze, helping you accelerate time to value. Learn more about Fuze Experience

  • Superglobal, yet Superlocal

    Global and regional coverage with predictable costs

    For companies with a wide-range global footprint, predicting your monthly calling costs can be a challenge. Fuze offers unmetered calling to more than 110 countries with over 50 carrier relationships, powering superior voice quality and uptime in countries that represent 98% of the GDP.

  • Enterprise-grade Partner

    Award-winning enablement and customer service

    According to Frost & Sullivan, Fuze is a recognized leader in customer value and success. Efficiently understand, analyze, and resolve issues with the help of world-class certified industry experts right in your region, throughout your buying, implementation, and enablement processes. Fuze treats each relationship as a partnership and works with our customers to ensure seamless migration, implementation, and adoption processes.

  • Reliable and Secure at Scale

    Intelligent cloud architecture

    Our platform provides full stack voice, video, messaging, and screen sharing that is deployed with redundancy across the globe. Diversity across access points and failover across each global region means that your users always have a strong communications experience regardless of their available connectivity. Our enterprise security certifications including SOC 1, SOC 2, and ISO 27001 ensure that information security and safeguarding our customer data is at the forefront of our operational and development processes.

  • One Unified Platform for All Your Communications and Collaboration Needs

    Built for the enterprise

    Whether its calling, audio/video conferencing, messaging, or sharing content, Fuze provides everything your users need to seamlessly power conversations across the organization. Fuze addresses the communications needs you have today with an agile platform that is designed to solve your problems tomorrow. It’s an all-in-one application that works across all devices and around the globe. The fully-owned stack provides you with a comprehensive view of usage, engagement, and productivity across your organization.Learn more about Fuze Products

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