Fuze vs RingCentral

Fuze vs RingCentral

What is Fuze?

Fuze is a cloud-based, unified communications platform and contact center, built for the enterprise.

Our intuitive, all-in-one unified communications platform enables a seamless transition between calling, video conferencing, instant messaging and sharing, powered by the industry-leading intelligent cloud architecture. Fuze modernizes the communications experience and empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device.

Calling

Built on a cutting-edge cloud voice architecture, Fuze powers the highest-quality calling experience with an innovative phone system that is secure and reliable on a global scale. As an alternative to a legacy on-premises PBX, our unified communications system offers enterprise-grade calling that goes beyond voice by seamlessly integrating with video and real-time content sharing. This all takes place right within the calling experience, on any device, with one single carrier network.

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Meetings

Fuze offers enterprise-grade HD audio and video conferencing for meetings with up to 1,000 participants with dynamic screen and content sharing. With Fuze, collaborative user experiences are able to consistently occur across any device—desktop, mobile, browser and conference room system. Plus, Fuze's unified communications platform is integrated into the way you work with industry-leading presence and calendar integrations for Google and Office365.

Learn more about Meetings
Contact Center

As one of the top unified communications companies, Fuze offers cloud contact center solutions to meet a variety of needs, ranging from basic to extremely complex. From dynamic call routing to our whisper feature for real-time training, Fuze empowers call centers to take unparallelled care of their customers. For voice-only call centers, we can provide solutions through our natively-built Fuze Contact Center. For more complex centers with omni-channel requirements, however, we leverage our partnerships with Five9 and NICE+inContact.

Learn more about Contact Center

Experience matters.

Global enterprise communications is complex. Make sure you partner with someone who has been there before.

Fuze
  • Fuze has been helping enterprise customers migrate from on-premise systems to the cloud for over a decade
  • Current post-deployment CSAT score is 4.8
  • Fuze Success Plans, recently recognized by Frost and Sullivan, drive successful implementation, strong engagement through adoption planning, and long-term success with a strong strategtic partnership
RingCentral
  • Traditionally focused on the SMB space with deployments mainly supported via self-service tools
  • Started selling to mid-market and enterprise companies several years ago
FLSmidth

With Fuze we have found a solution that will simplify our global infrastructure, bringing all our communications requirements into a single platform, allowing us to eliminate legacy technology, better support our customers and, critically, drive significant cost out of the business.

Geir-Tore Boteel, Global Infrastructure Manager, FLSmidth

One size does not fit all.

Give your unique users what they need. Your employees have different use cases and feature requirements.

Fuze
  • Ability to mix and match licenses based on user needs and regional calling requirements
  • Integrations with multiple CCaaS partners
  • Able to provide custom solutions and services; willing to partner with customers to satisfy unique use cases
RingCentral
  • All users must have the same license type
  • Resells InContact; no integrations with other leading CCaaS vendors
American Pacific Mortgage

Replacing a communications system is complex. It’s not just replacing phones on desks. Fuze took the approach of trying to understand our business and making sure that the Fuze solution was a good fit for us. That, for me, as the executive going to the table for getting budget and approvals, helped me build the business case.

Michele Bushman, VP, Information Services, American Pacific Mortgage

Who is going to be there when it matters most?

When supporting a solution that touches everyone in the enterprise, from the c-suite, to the mailroom, it's important to select a partner, not simply a vendor.

Fuze
  • TSIA certified in-house support engineering resources located in North America, EMEA, and APAC
  • Fuze owns, services and supports all of its solutions, including contact center and video
  • 100% of cases are worked/addressed by Fuze employees
RingCentral
  • No TSIA certification, key elements of support done through third-parties
  • Limited in-house support for contact center and video, as those products are resold from other vendors
  • Customers report a history of poor support including language issues, constant transfers, and lack of expertise to address issues
Associated Press

Fuze was the clear option for us when we needed to set our teams up for success at the Olympics.

Steve Moyes, Director of Technology Support EMEA/Asia, Associated Press

Experience the difference with Fuze

Enterprise-Grade
Enterprise-Grade

Superior voice quality and uptime through unmetered calling to over 110 countries with over 50 carriers, providing an ideal option for companies with a wide-range global footprint.

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Customer Experience
Customer Experience

Proven and validated methodologies for deploying cloud communications solutions to customers of all sizes for more than 10 years, tailored to your technical environment and business needs.

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Unified Platform
Unified Platform

The all-in-one application that works across all locations and devices, providing you with one source for all your communications data, giving you a comprehensive view of usage, engagement, and productivity across the organization.

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Online Meeting Software and Contact Center

#1 Global Cloud Voice for Calling, Meetings, and Contact Center
#1 Global Cloud Voice for Calling, Meetings, and Contact Center

Modernize your communications with a single cloud platform for global voice, HD video calling and conferencing, integrated chatting, and content sharing.

See Fuze in action
  • Seamless is More

    An intuitive single application experience for end users and admins

    Your workforce can start calling, chatting, meeting, sharing content, and managing call queues with a few simple clicks, thanks to Fuze’s intuitive and easy-to-use interface. It’s all available in one experience, tailored to your enterprise’s needs. Admins can easily add, remove, or manage users through the Fuze Hub and quickly understand adoption and usage of Fuze within their organization by using the Fuze Data platform.

  • Born in the Enterprise

    10+ Years of Experience in the Enterprise

    Rolling out a new communications solution in the enterprise isn’t always easy. We can show you the way with our proven and validated implementation methodologies we’ve developed based on more than 10 years of experience deploying to enterprise companies. We focus on tailored deployment, adoption, success, and support services to ensure that your company is technically and organizationally ready for the migration to Fuze, helping you accelerate time to value. Learn more about Fuze Experience

  • Superglobal, yet Superlocal

    Global and regional coverage with predictable costs

    For companies with a wide-range global footprint, predicting your monthly calling costs can be a challenge. Fuze offers unmetered calling to more than 110 countries with over 50 carrier relationships, powering superior voice quality and uptime in countries that represent 98% of the GDP.

  • Enterprise-grade Partner

    Award-winning enablement and customer service

    According to Frost & Sullivan, Fuze is a recognized leader in customer value and success. Efficiently understand, analyze, and resolve issues with the help of world-class certified industry experts right in your region, throughout your buying, implementation, and enablement processes. Fuze treats each relationship as a partnership and works with our customers to ensure seamless migration, implementation, and adoption processes.

  • Reliable and Secure at Scale

    Intelligent cloud architecture

    Our platform provides full stack voice, video, messaging, and screen sharing that is deployed with redundancy across the globe. Diversity across access points and failover across each global region means that your users always have a strong communications experience regardless of their available connectivity. Our enterprise security certifications including SOC 1, SOC 2, and ISO 27001 ensure that information security and safeguarding our customer data is at the forefront of our operational and development processes.

  • One Unified Platform for All Your Communications and Collaboration Needs

    Built for the enterprise

    Whether its calling, audio/video conferencing, messaging, or sharing content, Fuze provides everything your users need to seamlessly power conversations across the organization. Fuze addresses the communications needs you have today with an agile platform that is designed to solve your problems tomorrow. It’s an all-in-one application that works across all devices and around the globe. The fully-owned stack provides you with a comprehensive view of usage, engagement, and productivity across your organization.Learn more about Fuze Products

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