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Fuze for Your Industry

Specialized communications solutions to drive operational efficiency and productivity for companies that produce, distribute, and sell products and services.

At Fuze, we deliver tailored solutions for industry-specific verticals. Developed with the expertise and knowledge gained supporting enterprise customers in various industries, these solutions are designed to meet the specific needs and requirements of companies in industries like manufacturing, retail, and professional services. Fuze goes one step further by offering curated services based upon physical deployment characteristics specific to the industries with proven methodologies for warehouse, factories, retail stores, etc. Fuze embeds its capabilities into critical workstreams, introducing specialized features and delivering customized services unique to each industry segment.

Fuze for manufacturing

Manufacturing

Building on experience deploying and partnering with large global enterprises, such as FLSmidth, SAS International, and more, Fuze for Manufacturing provides organizations with a reliable, centralized, and modern cloud communications platform to increase worker efficiency regardless of location, an integrated contact center to enhance customer support and field services, and emergency service tools to ensure the safety of employees. Fuze works hand-in-hand with manufacturing customers to plan, design, and deploy unified communications solutions for corporate and regional offices with specific care towards the unique requirements of warehouses, factories, and production facilities.

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Retail

The retail industry is going through a digital transformation––while brick and mortar locations are beginning to reopen, the majority of the shopping experience is now done online by consumers. The move to e-commerce is prompting many retailers to look for retail communications solutions that unify their workflows, creating a streamlined experience for everyone across the organization.

With cloud-based communications solutions like Fuze, store managers can easily interact with employees in corporate and regional offices using a single platform and easy-to-use apps and phones. Retailers can quickly scale and open new stores and locations and set up new users in minutes, as well as deploy specific mobile solutions tailored to the store’s buying and selling behavior; for example, setting up a model where shoppers buy online and pick up in the store. Finally, employees can provide excellent customer service within the contact center, as call flows are streamlined for both stores and corporate call centers.

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Professional Services

For professional services companies, having a strong, easy-to-use communications infrastructure in place to talk with colleagues, customers, and partners is critical. Not only do these organizations need solutions that scale as their business grows, allowing them to future proof their organization, but they also need the flexibility and mobility of a unified communications solution. Being able to have the same experience as colleagues in the office, while working from home or on the go, contributes to the company’s overall business continuity and success.

Additionally, professional services organizations are often carrying a heavy workload—they need to save time and maximize employee productivity and efficiency. A unified communications solution, like Fuze, allows them to streamline lines of business applications into their daily workflows—with applications like Salesforce, ServiceNow, Zendesk, Bullhorn, and Hubspot. Employees can also log calls automatically in the app to save time on manual tasks, leverage click-to-call functionality, and sync their email, contacts, and calendar through Gmail or Office365. Finally, unified communications solutions allow professional services managers to effectively manage and coach their direct reports by leveraging analytics for call numbers, meetings, messages, and receiving daily reports. Using these analytics, they can both advise and optimize their teams’ performance, ultimately creating better business outcomes.

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Planet Pharma

We use Fuze across the entire organization. Our business is based around using our phones and we need a strong and reliable provider to make sure our phones are always up and running. Fuze not only makes using their service easy to use but it also helps make the support and setup easier for me on the back end.

David Scalise Senior Technical Support Analyst, Planet Pharma
logo Spectrum Health Systems

Being able to move away from the legacy PBX days of maintaining multiple phone extension lists for each site, and utilizing a single company directory for all communication needs has been great.

Jason Montville Director of Technology, Spectrum Health Systems, Inc.
logo SAS International

Well suited to agile enterprises who have adopted a cloud first strategy. It addressed a reliability issue predominantly but has also given us a full collaborative platform to change the way we work as a business.

James Greene Group IT Manager, SAS International
logo Lexitas

We use Fuze for our whole organization. It is well suited for organizations that do not want to be in the phone business. If you are looking for a phone system that does not require you to be a phone expert, or support a phone system, this is it.

James Gusmeri VP of IT, Lexitas
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