Fuze Adoption Playbook:
Best Practices for Driving End
Get Started on Your Adoption Journey
“Employee adoption remains the most difficult hurdle for enterprises
making the move to fully digital communications and collaboration platforms. By
establishing a comprehensive approach to adoption, Fuze is lowering the barriers to
entry through a prescriptive onboarding and implementation process that will set
organizations up for long-term success.”
- Elka Popova, Vice President, Information and Communications Technologies, Frost & Sullivan
Plan for Adoption Before You Buy
To deliver ROI and all of the potential organizational benefits, UCaaS solutions must be universally adopted across your organization. Unlike many other types of IT services, UCaaS deployments require that the buying committee include a strong adoption strategy from the earliest days of the purchase process. And a key element of that process is to focus on vendors that will work with you to ensure adoption.
Identify Your Key Stakeholders
It’s also important that business leaders and executives assist in the effort to drive user adoption. UCaaS is not a solution that can be effectively scoped or determined by IT alone, and the business leaders need to see the solution’s value, so they’ll become internal champions. Their support is essential because the successful deployment of UCaaS, with full and enthusiastic adoption, depends on the organization embracing the rollout in much the same way that it would support the launch of a new product.