BOSTON, MA (October 22, 2020)—Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced that it has been named a winner in the 2020 Coveo Relevance Awards, an international program recognizing teams, organizations, and leaders who are transforming experiences for customers and employees across all digital touchpoints through the Coveo Relevance Platform. This year, Coveo recognized 18 global organizations across three categories that have achieved stand-out results by leveraging investments in search, data, and AI to compete and win in the experience economy. Fuze was recognized in the “Impact Awards” category among six other selected companies that used the Coveo solution to deliver Relevance and unprecedented end-to-end experiences.
Coveo’s market-leading AI-powered search and recommendations platform helps companies enable employee proficiency, increase customer satisfaction and drive overall business growth. A Coveo customer since 2019, Fuze leverages the platform to streamline customer inquiries across its public help site and administrative support center. Internally, Fuze is able to find solutions across systems to bring the best solution to its customers. Fuze also uses Coveo’s analytics function to gain useful insights into content gaps in order to understand how to best help customers find the information they need.
“At the onset of the pandemic, we had to proactively address a number of unique customer needs and challenges,” said David Donatelli, SVP of Global Customer Support at Fuze. “Many of our enterprise customers were forced to transition their workforce to remote work overnight and Fuze’s cloud-based communications platform drove employee engagement and productivity throughout this process. The Coveo platform has played a crucial role in helping us quickly respond to customer inquiries and ensure that the information we provide is easily accessible and up-to-date.”
“At Fuze, our goal is to be a trusted and reliable partner to our enterprise customers,” said Samantha Marone, director of support operations at Fuze. “Coveo has helped us fulfill that mission by identifying key areas where we could supply more content to support our customer base. Looking ahead, we are excited to continue leveraging Coveo specifically in the expansion of our internal Confluence system and chat support center.”
“I’m in awe of how our customers have risen to the challenges the pandemic has created,” said Louis Tetu, chairman and CEO, Coveo. “Whether it was helping their own workforce to remain engaged and stay proficient as home became their new workplace; to enabling their own customers to better self-serve; to accelerating the switch from physical to Ecommerce shopping and buying––using AI to remain relevant. We pause to recognize them for their efforts in the face of adversity.”
To learn more about Fuze’s success with the Coveo platform and for more information on all the award winners visit: http://www.coveo.com/2020awards
Coveo enables enterprises to thrive in the experience age, through delivering unique experiences that are relevant, unified, and valuable. The Coveo Relevance Platform uses AI, intelligent search and recommendation technologies to personalize millions of digital experiences for customers, partners, and employees, for many of the world’s most admired digital experience leaders. Coveo delivers solutions for Commerce, Service and the Workplace built on the Coveo Relevance Platform, with Coveo-accredited partners, and through Alliances with Salesforce, ServiceNow, Sitecore and more.
Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.