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10/27/21

BOSTON, MA (October 27, 2021)—Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced two new offerings to streamline communications for manufacturing field technicians, facility floor employees, and remote support experts. 

 

Fuze Walkie-Talkie Mode combines the familiarity and ease of use of voice with the asynchronous flexibility and immediacy of chat, enabling users to send instant audio messages and have them automatically played upon receipt. This new capability creates a hands-free communication option, while working in the field, on a factory floor, or in transit. In addition, Fuze’s solution with RealWear’s assisted reality wearable devices provides workers with instant hands-free access to meetings, calling, and messaging within a heads-up display. Operating on an Android mobile device, it utilizes a front-facing HD camera to capture photos and share live video footage with remote experts to help troubleshoot and resolve tasks like equipment maintenance, installation, and inspection more efficiently while on-site. Both solutions are directly accessible via the Fuze mobile application. 

 

"Hands-free communication is crucial to ensure safety and drive efficiencies within the manufacturing industry,” said Eric Helton, Senior Information Technology Infrastructure Manager at Galls. “Both Walkie-Talkie Mode and RealWear’s hands-free capabilities will provide our employees with simple, seamless, and safer communications options, while also supporting our evolution to operate as a hybrid workforce and utilize remote experts.”

 

Fuze Walkie-Talkie Mode drives efficiencies and enhances the experience for greater situational awareness by providing a hands-free alternative to communicating, while the RealWear solution reduces the need for experts to travel to on-site locations. Both solutions also create cost savings, as organizations no longer need to supply physical walkie talkies to their workforce, or pay experts to travel to provide assistance.

 

“The manufacturing industry is undergoing a major transformation, driven by the pandemic recovery, supply chain resiliency, mass customization, and changing demographics––all of which are causing organizations to reassess their communications processes to better support the shift to Industry 4.0,” said Kevin Prouty, Group Vice President, IDC Manufacturing Insights. “Fuze's new features and integrations for field and floor workers are part of the continuous cycle of improvements that unified communications platforms must have to support the manufacturing industry as remote operations become the core of the Industry 4.0 roadmap.”

 

“These offerings further solidify our dedication to manufacturing customers, as we continue to expand existing solutions and innovate new offerings to support the evolving needs of the industry,” said Rob Scudiere, President & COO, Fuze. “There is a critical need for streamlined communications, and our Walkie-Talkie Mode provides the real-time, hands-free touch points needed to keep workforces connected while staying safe. As assisted reality continues to drive the future of remote support in the field, our enterprise-ready solution with RealWear will empower the modern industrial worker to better collaborate, be more productive, and operate safely at the pace required to drive positive business results.” 

 

Walkie-Talkie Mode is available with the Fuze for Manufacturing Essentials or Fuze for Manufacturing Contact Center licenses, as well as with Fuze’s cost-effective Manufacturing Field & Floor license. Learn more about these new solutions here.


 

About Fuze

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.