The Only Visionary in 2021 Gartner® Magic Quadrant™ for UCaaS, again Download the Report

Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise, announced that Gartner, Inc. has recognized the company as a Visionary in its 2018 Magic Quadrant for Unified Communications as a Service, Worldwide. This is the ninth time Fuze has been recognized by Gartner in the report.

With Fuze, technology leaders can streamline communications, reduce costs, and empower people to seamlessly collaborate on any device––over voice, video, and messaging––whenever and wherever they want. Fuze spearheads digital transformation initiatives by enabling every worker to more efficiently collaborate to meet the needs of a rapidly evolving business environment. In addition, Fuze increases engagement among employees with a modern and intuitive user experience on desktop and mobile devices, providing the flexibility and agility required by today’s workforce.


“Digital transformation in the workforce has arrived, and we’re uniquely positioned to help companies navigate this new way of work through a unified cloud platform that accelerates collaboration, ideation, and productivity. The future of work will continue to progress as work evolves from a ‘place’ we go, to something we do, regardless of our physical location,” said Colin Doherty, CEO, Fuze. “For enterprise companies supporting a global and, increasingly distributed, mobile workforce, we believe Gartner’s recognition of Fuze’s completeness of vision validates our investment in building the leading cloud-based communications and collaboration platform. To us, the Fuze platform provides a consumer-friendly experience for workers and a key differentiator for CIOs and IT leaders.”


The increasing market demand for cloud communications and collaboration by enterprise customers has fueled Fuze’s growth––continually outpacing the industry. Fuze is a well-suited solution for large, globally-distributed organizations with 1,000-5,000 employees, moving away from complex legacy communications infrastructure.  


In May, Fuze announced Fuze 5.0, which was built to help businesses streamline communications and collaboration for teams that extend beyond the traditional enterprise. Fuze 5.0 marked a significant milestone for the Fuze platform, with next-generation audio, video, and content sharing, as well as the introduction of a centralized communications data architecture designed to power AI.


Additionally, Fuze introduced enhancements to its industry-leading user experience for mobile, desktop, and browser that support all communications modalities. These enhancements further enable an enterprise’s entire ecosystem of independent contractors, vendors, and partners to connect whenever, wherever, and however they want––using voice, group interaction, face-to-face video, or content collaboration. With these recent innovations, Fuze was named the Best Collaboration Solution of 2018 as part of the annual Software & Information Industry Association (SIIA) CODiE Awards. Fuze believes Gartner attributes the company’s accelerated pace of innovation, as well as its enhancements in analytics, workstream collaboration, and richer video experiences.


“As one of the largest software companies in the world, we have tens of thousands of employees and teams spread across the globe, making the need for streamlined workforce communications and collaboration critical to our business strategy,” said D. SKye Hodges, IT Technician, Micro Focus. “The Fuze platform is uniquely designed to meet the needs of large enterprises. It seamlessly integrated across our enterprise, delivering the security and control IT demands, while providing an intuitive user interface that was immediately adopted by our employees, driving increased productivity across the entire organization.”


Throughout the first half of 2018, Fuze strengthened both its global partner program and technology partnerships with other leading SaaS companies that service the enterprise. Just recently, CRN gave Fuze a 5-Star rating in its 2018 Partner Program Guide. With continued investments in the Fuze global partner program and the expansion of relationships with companies like AppNeta and Okta, Fuze is extending and simplifying access to its unified collaboration platform for modern enterprises globally.


In addition, Fuze continues to lead the conversation around the future of work, releasing the Workforce Futures: The role of people in the future of work survey earlier in 2018. The survey uncovered that employees no longer want set working hours or office walls, but instead value a ‘work-as-a-service’ flexible approach, a need that the Fuze software platform is designed to meet.


Download a complimentary copy of the Gartner, Inc. 10 October 2018 Magic Quadrant for Unified Communications as a Service Worldwide research report here.


Source: Gartner, “Magic Quadrant for Unified Communications as a Service, Worldwide,” Daniel O'Connell | Megan Fernandez | Rafael Benitez | Bjarne Munch | Christopher Trueman | Mihai Nguyen, 10 October 2018. Fuze was formerly listed as ThinkingPhones in reports published previous to 2016.

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About Fuze
Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between voice, video, messaging, and content sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney. For more information, visit


Fuze Contact:

Payal Patel Cudia

Director, Worldwide Communications, Fuze