Fuze, the leading cloud communications platform provider for the modern global enterprise, today announced that it has expanded its contact center portfolio to address the diverse needs of enterprise customers. With continued investments in its own contact center service, enhancements to the existing partnership with NICE inContact, and a new partnership with Five9, Inc. (NASDAQ:FIVN), Fuze is uniquely positioned to deliver the best solutions to customers based on their business requirements.
“At Fuze, we understand that businesses have different contact center needs. While some customers may standardize on one solution, others have diverse requirements for independent call center groups within their organization. By offering a range of choices that include the top two contact center as a service (CCaaS) platforms in the market, customers can choose the solution that best meets their requirements and budget,” said Derek Yoo, Co-Founder & Chief Product Officer, Fuze. “Whether a customer needs support for standard voice routing, call queues, and IVR, or requires more advanced omnichannel, outbound, and workforce optimization features, Fuze can recommend the right contact center offering to meet those needs.”
Fuze’s customized approach to its cloud contact center offerings marks an important component of the company’s strategy to power every business conversation in the modern, global enterprise. By combining the company’s world-class solution with each partners’ best-of-breed contact center technology, Fuze can provide the right solutions for customers around the world.
“Providing extraordinary customer experiences is a key component for any organization to achieve its objectives,” said Paul Jarman, CEO, NICE inContact. “NICE CXone™ cloud customer experience platform helps companies differentiate from the competition and win in today’s experience economy. We are excited to continue our success in the enterprise communications market by delivering an exceptional experience to Fuze customers.”
For many Fuze customers, a blended solution can provide the best fit and enable non-traditional contact centers, such as HR and IT. By combining Fuze’s contact center solution for voice-only groups with the more advanced functionality of its contact center partners, Fuze can provide solutions that cover the entire enterprise.
“We look forward to sharing in the momentum that Fuze has built in the enterprise market through our new contact center partnership,” said Wendell Black, Vice President, Channels & International Business, Five9, Inc. “Through the partnership, we see a great opportunity to continue bringing the power of the cloud to organizations across the globe, securely and reliably.”
To learn more about Fuze’s cloud-based contact center solutions, visit: www.fuze.com/unified-communications/contact-center.
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information, visit www.five9.com.
About NICE inContact
NICE inContact is the cloud contact center software leader with the world’s No. 1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, and DMG. www.niceincontact.com
Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing, and always-on collaboration. Formerly ThinkingPhones, Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Madrid, Paris, Munich, Zurich, Copenhagen, and Sydney. For more information, visit www.fuze.com.