BOSTON, MA (April 16, 2020) - Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced that it has been named a Leader for the fourth consecutive year in the Aragon Research Globe™ for Unified Communications and Collaboration report. According to the report, Fuze has “seen significant success” among medium and large enterprises, and was one of the first vendors to offer “a seamless user experience across all UCC modalities.”1


“Fuze has really made its UCC platform a full digital work hub that is ideal for people on the go,” said Jim Lundy, CEO of Aragon Research. “The combination of Fuze’s UCC offering and a solid and growing install base of contact center positions Fuze well for the growing demand for an integrated UCC and CC suite.”


In 2020, Fuze continues to empower the enterprise with a seamless, mobile-first user experience, enabling communication and collaboration anytime, anywhere across voice, video, and messaging in desktop, mobile, and room environments. Embedded within the Fuze platform, Fuze’s fully integrated contact center as a service (CCaaS) solution enables a modern, robust and reliable cross functional collaboration tool, further driving productivity and support internally and externally.  


“As technologies, demographics, and cultural shifts accelerate the evolution of the workforce, remote workers are relying on unified communications more than ever,” said Jed Brown, SVP of Product and Design of Fuze. “We’re honored to be identified as a leader for the fourth year in a row, which we believe validates our commitment to enable today’s modern, mobile worker to reach peak productivity, while helping drive the overall success of their organization.” 


The Aragon Research Globe™ for Unified Communications and Collaboration is a market evaluation tool that graphically depicts the market and measures vendors on their ability to deliver across voice, video conferencing, collaboration, and mobile collaboration/messaging. Aragon Research completed a rigorous analysis of each vendor using three dimensions––strategy, performance, and reach––to evaluate 15 major providers and segment them into four sectors. To be named a “Leader,” companies must demonstrate comprehensive strategies that align with industry direction and market demand, and effectively perform against those strategies. 


The full Aragon Research Globe for Unified Communications and Collaboration can be found here.  



 Aragon Research. The Aragon Research Globe for UCC, 2020 by Jim Lundy. April 2020.



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Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.


About Fuze

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.