The Only Visionary in 2021 Gartner® Magic Quadrant™ for UCaaS, again Download the Report

BOSTON, MA (January 30, 2020)—Fuze, the leading cloud-based communications provider for the modern global enterprise, released a new report from Frost & Sullivan that highlights key enterprise considerations and priorities when selecting a unified communications as a service (UCaaS) provider.


According to proprietary research from Frost & Sullivan, global UCaaS users will increase at a CAGR of 22.5 percent from 2018 until 2025. As UCaaS continues to be the leading choice for organizations replacing their legacy, premises-based systems, it is critical for enterprises to select a provider that delivers a robust, tailored communications and collaboration platform to their operations, workforce, and workflows for maximum performance and long-term ROI. 


“In order to compete in the rapidly evolving digital economy, organizations need sophisticated and differentiated capabilities enabled by cloud‑based solutions, such as UCaaS,” said Jed Brown, SVP of Product at Fuze. “To maximize the impact of their investment, forward-thinking enterprises are identifying UCaaS solutions that are uniquely designed to meet their specific requirements in support of improving employee engagement, productivity, and customer experience.” 


When selecting a UCaaS provider, organizations surveyed in the report cited reliability and security among their top decision-making factors. In addition to those key areas, the research suggests that organizations should adhere to the following best practices: 


  • Think Long-Term—Future-proofing your cloud communications investment is critical in order to meet your evolving business, employee, and customer needs. 

  • Customize Your Plan—Seek out a provider that will fit the functionality, scale, and footprint you require and identify the key areas that need support. 

  • Choose a Comprehensive Solution—Select a cloud-enabled solution that will maximize your UCaaS investment from start to finish, including implementation, adoption, and ongoing support. 


“As an organization that is committed to helping business leaders prepare for the next wave of disruptive technologies, we see cloud-based communications as a critical strategic requirement for remaining competitive,” said Elka Popova, vice president and senior fellow of digital transformation at Frost & Sullivan. “This report provides comprehensive recommendations to help organizations optimize their UCaaS experience and ultimately select the technology best suited to their needs.”  


The full report can be viewed here


About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the Global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?


About Fuze 

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit