Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced an enhanced Microsoft Teams integration that enables global calling escalation across the two platforms on any device. By combining Fuze’s real-time communications with Teams’ messaging and content collaboration, this integration enables users around the globe with seamless, enterprise-grade communications and collaboration.


Enhancements to the Fuze and Teams integration expands on existing meeting capabilities to combine the quality and reach of Fuze’s global calling network with the power and flexibility of Fuze Meetings, enabling Teams' users to move from Teams messaging to a Fuze call or meeting, whether on desktop, web, or mobile. These strengthened capabilities provide greater reliability and increased network support, improving the end-user experience.  


“Enterprise-grade communications platforms are the foundation of business productivity, making seamless flow integrations across different technologies a requirement for every organization,” said Jed Brown, SVP of Product at Fuze. “The latest enhancements to the Fuze and Teams integration underscore the importance of bringing high-quality, global calling capabilities to more workers, powering a seamless cross-platform experience that meets users where they are.” 


Key benefits of the enhanced Fuze and Teams integration include: 

  • Chat escalation: Whether in a one-to-one conversation or a group thread, users can now escalate to a voice or video call by launching Fuze calling or meeting directly from a ‘Team.’

  • One-click to start a Fuze call: Users can now access one-click Fuze calling from any chat or group conversation thread through the Teams messaging extension.

  • Expanded global calling capabilities: With bot commands and the messaging extension, Teams’ users can dial any phone number directly from a chat thread to reduce friction when making calls.  


Fuze’s enhanced integration with Teams is generally available to all Fuze customers immediately. More information on the integration can be found here and downloaded here.  


Fuze also supports Direct Routing integration with Teams for customers who only require basic voice functionality and wish to use existing Teams calling and meeting experiences.


About Fuze

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading cloud voice for the enterprise. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.