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11/10/21

BOSTON, MA (November 10, 2021)—Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced that it has been recertified as a Support Staff Excellence (SSE) Center company by the Technology Services Industry Association (TSIA), meeting its rigorous standards as the only unified communications-as-a-service (UCaaS) vendor to be included for the fifth year in a row. Along with this recertification, Fuze was awarded TSIA’s Certified SSE Center Outstanding Achievement Award. 

 

The mass move to remote and hybrid work spurred by the COVID-19 pandemic brought an increased demand for UCaaS solutions, in tandem with increased customer support challenges. Committed to meeting the evolving customer experience needs of the enterprise, Fuze has developed proven methodologies for product implementation, adoption, customer support, and success based on 15 years of experience in the enterprise. Demonstrated by Fuze’s 5/5 Customer Satisfaction for Implementation rating throughout 2021, the company also saw a 350% increase in efficiency of deployed services from 2018-2021.  

 

This recertification and award from TSIA comes on the heels of Fuze’s launch of customer success on demand. This latest innovation in Fuze’s award-winning customer success program gives customers access to a pool of dedicated specialists who can answer any immediate questions that will help them better achieve their business goals. This year, Fuze was also named the only Visionary in the 2021 Gartner® Magic Quadrant™ for Unified Communications as a Service, recognized, we believe, for its customer experience in communication and collaboration for workers anywhere, on any device.

 

“At Fuze, we emphasize a proactive and personalized strategy, and believe that it’s everyone’s job—across our entire organization—to help ensure our customers’ success throughout their entire Fuze lifecycle,” said David Donatelli, senior vice president of customer success at Fuze. “Tailored, consistent, and reliable customer support is at the heart of the Fuze experience. We’re proud of the continued recognition by TSIA, as we feel it validates our commitment to all of our global enterprise customers.”

 

The Support Staff Excellence Center certification is a staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people. The designation leverages performance metrics that ensure the entire service organization's staff internalize key elements of the training program and can improve their interactions with customers on a sustained level. Further, the Certified SSE Center Outstanding Achievement Award honors companies that have received Certified Support Staff Excellence Center status for multiple consecutive years.

 

"We’re honored to congratulate these outstanding organizations for their dedication to customer service excellence, not only this year but for several years running,” said Thomas Lah, Executive Director and Executive VP, TSIA. “Their steadfast commitment to delivering the highest quality services is admirable and worthy of recognition.”

 

For more on Fuze’s Worldwide Support Services, visit: www.fuze.com/worldwide-support-services.

 

About TSIA

The Technology & Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of over 40,000 executives from 96 countries and represents 80% of the Fortune 100 technology companies.

 

About Fuze

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.