8x8 to acquire Fuze: Extending cloud communications leadership for the global enterprise. Learn More

Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced that Gartner, Inc. recognized the company as the only Visionary in its 2020 Magic Quadrant for Unified Communications as a Service, Worldwide. This is the eleventh time that Fuze* has been included in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report. 


According to Gartner, by 2024, remote workers will represent 30% of all employees worldwide, an increase of 13% over 2019, to nearly 600 million employees. The Fuze platform empowers enterprise technology leaders to modernize communications, reduce costs, and enable their workforce to collaborate from any location. Fuze is built exclusively for the enterprise, providing an intuitive unified communications and contact center platform that has been critical to keeping teams connected this year through calling, meetings, chatting, and content sharing.  


“As many organizations have been forced to adapt to the realities of distributed work in recent months, Fuze has been a trusted partner in the enterprise, helping teams stay engaged wherever they may be working,” said Brian Day, CEO, Fuze. “With a maniacal focus on serving enterprise customers, Fuze delivers new enhancements and services that enable increased flexibility and scalability to help customers quickly adapt to the changes and dynamics in the market. This focus is especially important right now as we’ve worked with our customers through an accelerated pace of change in challenging times. We are proud to be recognized again by Gartner as we believe it confirms the value of our strategy and focus for enterprise organizations around the world.”


Fuze continues to set the standard for enterprise collaboration in the future of work. Earlier this year, Fuze announced its decision to focus solely on serving enterprises with over 500 users. With this approach, Fuze introduced a series of new product enhancements, including new supervisor and agent desktop features and enhanced mobile agent access with Fuze’s contact center. The Fuze mobile app experienced increased support on tablets, as well as increased ability for multitasking with other apps. The company also updated its Rooms solution with an enhanced tablet controller and the ability to launch a meeting from the Fuze mobile app for no-touch access. Fuze launched a new simplified licensing and pricing strategy that features calling and collaboration capabilities in a single orderable item, as well as comprehensive packages of customer success plans. The company also released an expanded developer ecosystem and third party marketplace for adjacent enterprise solutions. 


Download a complimentary copy of the Gartner, Inc. 2020 Magic Quadrant for Unified Communications as a Service, Worldwide research report here.


Source: Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Daniel O’Connell, Christopher Trueman, Pankil Sheth, November 12, 2020. 

*Fuze was previously included as ThinkingPhones and Thinking Phone Network prior to the acquisition and rebranding to Fuze in 2016.  


Source: Gartner Forecast Analysis: Remote Workers Forecast, Worldwide, Ranjit Atwal, Anna Griffen, Rishi Padhi, Namrata Banerjee, 21 August 2020


Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


About Fuze

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.