Fuze Premier Care Provides White-Glove Support for Enterprise Customers
Superior technical support services focused on the needs of medium- to large-sized enterprises features 24x7 dedicated support staff, network monitoring and alerting, and a personalized customer experience
Cambridge, MA—September 19, 2016—Fuze (formerly ThinkingPhones), the leader in global voice, video, messaging, and collaboration, today announced the availability of a new value-added service, Fuze Premier Care, an enterprise customer offering designed to meet the unique technical support needs of medium- to-large sized businesses.
With proven success in the enterprise market, Fuze has focused on innovating its services portfolio, further differentiating itself from other vendors in the UCaaS market. Last year, the Company introduced its professional services offerings including a proprietary implementation methodology, reducing customer implementation times by more than 50 percent. Architected alongside its customer base, Fuze Premier Care is the next innovation designed to meet the unique needs of medium- to-large sized businesses.
“The Premier Care team is comprised of UC and UCaaS experts with experience providing superior technical support to enterprise customers,” said Anthony Meo, Senior Director of Premier Services & Solution Engineering, Fuze. “What we find with other companies claiming to provide a similar service offering to Premier Care is that often these companies outsource or contract through a third-party MSP. What sets us apart is that the Premier Care team is part of the Fuze family. It consists of Fuze employees who work in our offices, intimately know our customers and their environments, and have a deep technical understanding of our platform. It’s a level of knowledge and support that we believe no third party could provide on behalf of a vendor.”
The Fuze portfolio encompasses enterprise voice, conferencing and collaboration, IM and presence, and contact center solutions. As a single, global unified communications platform for all business communications needs, Fuze is uniquely positioned in the UCaaS market and is the chosen solution for many of the largest global enterprises today.
“Our customers come to us to power their communications in a simple way,” said Bhanu Sareddy, Vice President of Fuze Worldwide Customer Support. “Beyond the solution itself, we help them streamline operations and simplify the support structure on the backend. The majority of customers we’ve on-boarded in the past year have been large, global enterprises with complex and unique needs. Our dedicated service managers and Premier Care engineers understand the business impact of the solutions that we’ve built with each of the customers they support. This enables our customers to spend more time focusing on other important organizational priorities and less time on operating and supporting their communications solution.”
Fuze Premier Care demonstrates the Company’s continued commitment to offering enterprise-grade solutions that are uniquely differentiated in the cloud communications market. The offering complements a customer support philosophy built on effective and healthy support relationships with its customers. To learn more about Fuze Premier Care, visit: https://www.fuze.com/worldwide-support-services.
Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing, and always-on collaboration. Formerly ThinkingPhones, Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device. Headquartered in Cambridge, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Madrid, Paris, Munich, Zurich, Copenhagen and Sydney. For more information, visit www.fuze.com.
PAN Communications, for Fuze