Products

Global Voice

Struggling with the complexity and costs of an on-premise PBX system? Move to Fuze and focus on your business, not your voice service. Fuze Voice eliminates management headaches and facilitates seamless teamwork by providing a single carrier network, localized experience, and unlimited calling. More speed, less complication— all at a fraction of the cost of purchasing and maintaining expensive on-premise systems.

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Contact Center

The contact center is an integral part of most enterprises, yet many organizations overlook it when developing their communications strategy. By leveraging Fuze Contact Center as a key component of your UC vision, you can significantly improve both your customers’ experience and your bottom line.

Fuze’s cloud solution integrates a range of applications and services—like intelligent call routing, an analytics-based agent scheduler, and predictive calling—to keep customers and prospects happy and boost your revenue. Improve customer satisfaction as you speed people to the right agent, at the right time, with the right knowledge.

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Insights

Fuze Insights unlocks the data trapped in your communications system so you can move from insight to action. Use real-time views into your business to align your technology investments with your business objectives.

Develop strategies that improve workforce processes by leveraging info aggregated across Fuze and third-party applications to create customizable reports.

Take it one step further with the next gen business intelligence found only in Fuze’s Identity Graph, which actively combs through hundreds of public and private data sources to provide in-depth profiles for outgoing and incoming calls. View data your way, right away.

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Conferencing & Collaboration

Fuze is an intuitive and powerful video conferencing and collaboration solution that gives people around the globe a better way to stay connected and work together from the phone in their pocket to any room with a door. It extends the way people work with seamless integration and interoperability with common enterprise applications and traditional video conferencing solutions. Users benefit from more effective meetings, presentations, and accelerated decision making. Organizations realize increased engagement, higher productivity, and material cost savings.

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Integrations

  • Google Gmail
  • Mozilla Firefox
  • Internet Explorer
  • Google Chrome
  • Microsoft Outlook
  • Saleforce
  • Zendesk
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